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Advertising Support Team Lead for Taboola's Advertiser Platform

1 month ago

Gurgaon, Haryana, India Taboola Full time

Taboola, the world’s largest content recommendation platform, is looking for a seasoned Technical Support Team Lead to lead an exceptional advertising support team in India. This role involves leading a 24/7 expert services team that troubleshoots complex issues related to Taboola’s Advertiser Platform and technologies.

In this position, you will collaborate with various teams within the company to ensure that all service level agreements are met and customer satisfaction goals are achieved.

About the Role

As a Technical Support Team Lead, your primary responsibility will be to inspire and motivate your team to deliver outstanding customer experiences as per the support organization’s vision.

  • Build and Lead a World-Class Team: Mentor and develop your team to deliver top-notch customer experiences.
  • Own Customer Success: Ensure seamless support operations, meeting SLAs, and exceeding customer expectations.
  • Drive Innovation: Analyze performance metrics, identify trends, implement process improvements, and leverage AI effectively.
  • Collaborate Across Teams: Partner with cross-functional teams to optimize support workflows and enhance product capabilities.
  • Tackle Complex Challenges: Lead incident response and provide technical guidance to resolve critical issues.
About You

We are looking for a candidate with a proven track record of leading high-performing support teams, expertise in coaching and mentoring, and strong interpersonal and communication skills.

You should have a deep understanding of technical support operations and metrics, proficiency in Jira, Salesforce, and Tableau for data-driven decision-making, and strong technical proficiency with SQL, APIs, Kusto, Grafana, BigQuery, and Kibana.

Able to manage client escalations, maintain high customer satisfaction, and align team efforts with business objectives and SLAs.

This role requires experience in managing complex projects and meeting deadlines, with a minimum of 6+ years of experience in the technical support domain and 2+ years in team management experience.

About Us

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites.

We have a global presence with offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo, and Bangkok.

We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success.

What We Offer

The estimated salary for this role is around $120,000 - $150,000 per year, depending on location and experience.