Content Review Team Lead
5 days ago
At Taboola, we're looking for a highly skilled Content Review Team Lead to oversee the English Content Review Team in Gurgaon, India.
This is an exceptional opportunity to drive business success by leading a team of content reviewers and ensuring high-quality standards are met. If you're a natural leader with a passion for data quality and a can-do attitude, we'd love to hear from you.
About the Role:
- Manage a team of content reviewers across different markets in the English language.
- Ensure demanding SLAs and high-quality standards are met through effective team management and process implementation.
- Develop and report on KPIs to consistently deliver exceptional service.
- Implement processes and tools to ensure team performance and scalability.
- Foster a collaborative atmosphere and provide training and mentoring opportunities.
- Communicate urgent issues internally and externally.
Requirements:
- Minimum 1 year experience in managing operations with multiple teams and team leads.
- Experience in a global tech environment, preferably customer service or call center.
- Excellent time and change management skills, able to work independently and prioritize tasks.
- Strong organizational and project management skills.
- Data-oriented with hands-on experience in setting and measuring KPIs.
- Efficient, energetic, motivated, and proactive with excellent communication skills.
We Offer:
- An estimated salary range of $80,000 - $110,000 per annum based on location and experience.
- A comprehensive benefits package including health insurance, flexible working hours, transportation assistance, and more.
About Us:
Taboola is a company that values innovation, collaboration, and growth. We offer a unique opportunity to make a significant impact in the industry while working with a talented team of individuals who share your passion for excellence.
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