Team Lead
3 weeks ago
Job Title: Team Lead
Job Summary:
We are seeking a highly skilled Team Lead to join our team at NTT DATA Services. As a Team Lead, you will be responsible for leading a team of professionals in the Healthcare domain, specifically in the area of Indexing and Adjudication of claims.
Key Responsibilities:
- Ensure the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with clients.
- Provide leadership and support to staff assigned in line with policies.
- Contribute to the development of strategies for the implementation and improvement of processes.
- Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
- Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow-up information as required.
- Perform quality checks on all work to assure accuracy.
- Responsible for maintaining up-to-date information on relevant databases and the monitoring and auditing of same for the account.
- Display effective and professional communication with internal and external customers.
- Always adhere to all HIPAA and confidentiality policies.
- Delegate tasks and set deadlines.
- Create an inspiring team environment with an open communication culture.
- Oversee day-to-day operations.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members' feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Suggest and organize team-building activities.
Candidate Profile:
- University degree that requires 3 years of formal studies.
- +5 years of experience in the Healthcare domain, including 2+ years of experience as a Team Lead, preferably in Indexing and Adjudication of claims.
- Excellent communication, team management, and customer management skills to maintain positive customer relations.
- Excellent analytical skills.
- Good knowledge of client-specific process rules and regulatory requirements.
- Work Timings: Scheduled shifts: Monday - Friday, 9:30 p.m. - 7:30 a.m. IST.
This is a challenging and rewarding role that requires a high level of expertise and leadership skills. If you are a motivated and experienced professional looking to take on a new challenge, we encourage you to apply.
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