Operations Team Lead

3 weeks ago


Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

About the Role:

We are seeking a highly skilled and motivated Operations Team Lead to join our team at ADCI in Haryana, D50. In this role, you will be responsible for managing day-to-day operations with a team of AI Data Validators and AI Validator Leads, ensuring high-quality delivery under aggressive deadlines.

Key Responsibilities:

  • Manage work prioritization and delivery based on business needs
  • Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management
  • Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones
  • Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback on a periodic basis
  • Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis

BASIC QUALIFICATIONS:

  • A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management
  • Excellent communication (written & oral), strong organizational skills, and detail-oriented
  • Strong analytical, problem-solving, and critical-thinking skills
  • Comfortable working in a fast-paced, highly collaborative, dynamic work environment
  • Willings to support several projects at one time, and to accept re-prioritization as necessary

PREFERRED QUALIFICATIONS:

  • Business Analytics experience
  • Six Sigma/Green Belt Certification
  • MBA

About ADCI:

ADCI is a leading company in data generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.



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