Data Operations Team Lead

2 weeks ago

Gurgaon, Haryana, India ADCI - Haryana Full time

About the Role

We are seeking a highly skilled and experienced Senior Data Operations Manager, ML to lead our Machine Learning Data Team. The successful candidate will be responsible for managing a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English.

Key Responsibilities

  • Execute and make plans to deliver business metrics, and use data to set/revisit operational goals and manage activities
  • Manage escalations; analyze data; highlight trends, gaps, etc.; and report key metrics
  • Prepare data in business meetings/reviews and present to senior managers and stakeholders
  • Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management
  • Own and prioritize work allocation based on business needs with a daily/monthly frequency
  • Own the output quality of the process managed
  • Perform deep-dive analysis and create COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
  • Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas
  • Participate and provide adequate support in business reviews with mid-level and senior leadership
  • Participate in new-process onboarding, i.e., new process/experiments with complete documentation
  • Participate in or own modules of solution-building in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc.
  • Demonstrate understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions
  • Build robust launch plans for new team members & own progress tracking of new joiners through administration of launch plans as a mechanism
  • Provide regular coaching and feedback to direct reports
  • Devises and implements performance improvement plans for associates as applicable
  • Identify and work with top performers for talent development and creates a leadership pipeline for own level
  • Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products

Requirements

  • Graduate degree in any discipline
  • 4-6 years' work experience with at least 1 year in managing people directly
  • Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously
  • Well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
  • Ability to work cross-functionally and with employees across teams with different skill sets
  • Proven ability to report and analyze data. Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level)
  • Confident to work with large volumes of data
  • Demonstrated ability to initiate and drive process improvements

Preferred Qualifications

  • Experience in e-commerce, retail or advertising
  • Working knowledge of Machine learning
  • Certified or Green belt trained in Lean Six Sigma
  • Familiarity with tools like QuickSight and Tableau
  • Knowledge of French language will be an added advantage

  • Team Lead

    3 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager to lead our Voice Operations team in Gurgaon. The ideal candidate will have a strong background in team management, coaching, and development, with a proven track record of delivering high-quality results in a fast-paced environment.Key Responsibilities:Lead a team of...

  • Team Lead

    3 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager - Voice Operations to join our team at Wipro Digital Operations and Platforms.Job Summary:The Team Manager - Voice Operations will be responsible for leading a team of voice operations professionals, ensuring the delivery of high-quality services to our clients. The...

  • BPO Team Lead

    1 week ago

    Gurgaon, Haryana, India NTT DATA Services Full time

    Job Title: BPO Team Lead - Operations StrategistAbout the Role:We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. As a BPO Team Lead - Operations Strategist, you will be responsible for leading a team of professionals in delivering exceptional customer service and driving business growth.Key Responsibilities:Develop and...

  • Data Operations Team Lead

    1 week ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleAt ADCI - Haryana, we are seeking a highly skilled Data Operations Team Lead to join our Machine Learning team. As a key member of our team, you will be responsible for leading a team of 10 to 15 associates in delivering high-quality data annotation to support our search services.Key Responsibilities:Manage operational and business goals by...

  • Team Lead

    3 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - VoiceWe are seeking an experienced Team Manager - Voice to join our team at Wipro Digital Operations and Platforms.Key Responsibilities:Lead a team of voice operations professionals to deliver high-quality services to our clients.Develop and implement process improvements to increase efficiency and productivity.Collaborate with...

  • Data Operations Team Lead

    3 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    Job DescriptionAs a Team Manager, ML Data Ops at ADCI - Haryana, you will be responsible for leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English. Your key responsibilities will include:Executing and making plans to deliver business metrics, and using data to set/revisit...

  • Data Operations Team Lead

    3 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager, ML Data Ops to join our team at ADCI - Haryana. As a key member of our organization, you will be responsible for leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English.Key ResponsibilitiesExecute and make...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India NTT DATA Services Full time

    Job Title: Team LeadJob Summary:We are seeking a highly skilled Team Lead to join our team at NTT DATA Services. As a Team Lead, you will be responsible for leading a team of professionals in the Healthcare domain, specifically in the area of Indexing and Adjudication of claims.Key Responsibilities:Ensure the highest standard of service delivery in terms of...

  • Revenue Operations Team Lead

    3 weeks ago

    Gurgaon, Haryana, India ATOSS Software SE Full time

    Job Title: Revenue Operations Team LeadWe are seeking a highly skilled and experienced Revenue Operations Team Lead to join our team at ATOSS Software SE. As a key member of our Revenue Operations department, you will be responsible for leading a team of analysts in driving data-driven decision-making and optimizing our sales processes.Key...

  • Operations Team Lead

    1 week ago

    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the Role:We are seeking a highly skilled and motivated Operations Team Lead to join our team at ADCI in Haryana, D50. In this role, you will be responsible for managing day-to-day operations with a team of AI Data Validators and AI Validator Leads, ensuring high-quality delivery under aggressive deadlines.Key Responsibilities:Manage work prioritization...

  • Business Process Optimization Team Lead

    2 weeks ago

    Gurgaon, Haryana, India NTT DATA Services Full time

    Job Summary:We are seeking a highly skilled Business Process Optimization Team Lead to join our team at NTT DATA Services. The successful candidate will be responsible for leading the optimization of business processes to improve efficiency, productivity, and quality.Key Responsibilities:Develop and implement strategies to improve business processes and...

  • Team Lead, Shopping Operations

    3 weeks ago

    Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

    Job Title: Team Manager, Alexa Shopping OperationsAt ADCI MAA 12 SEZ, we are seeking a highly skilled Team Manager to lead our Alexa Shopping Operations team. As a key member of our organization, you will be responsible for managing day-to-day operations, prioritizing work, and ensuring high-quality delivery under aggressive deadlines.Key...

  • Team Lead for Business Operations

    4 days ago

    Gurgaon, Haryana, India Carelon Global Solutions Full time

    Job Title: Team Lead for Business OperationsJob Summary: A Team Lead for Business Operations is being sought by Carelon Global Solutions to oversee the day-to-day operations of the business. The ideal candidate will have prior experience in people management and a proven track record of analyzing business data to inform strategic...

  • Data Science Team Lead

    3 weeks ago

    Gurgaon, Haryana, India Vintronics Consulting Full time

    Job SummaryWe are seeking a highly skilled Data Science Team Lead to join our mission-driven team at Vintronics Consulting. As a key member of our finance, analytics, and technology team, you will be responsible for leading a team of data scientists in developing, monitoring, and enhancing best-in-class models and algorithms to assess risk, churn, and uptake...

  • Data Engineering Team Lead

    3 weeks ago

    Gurgaon, Haryana, India Galytix Full time

    Job Title: Data Engineering Team LeadGalytix is a London-based software firm delivering a Data Operating System for Financial Institutions globally. Our GX Platform empowers influential decision-makers with a competitive edge by connecting the right data, with the right knowledge, at the right time, to the right people.We are seeking a highly skilled Data...

  • Team Lead, Shopping Operations

    3 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job Title: Team Manager, Alexa Shopping OperationsAt ADCI, we are seeking a highly skilled Team Manager to join our Alexa Shopping Operations team in Haryana, D50. As a Team Manager, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Job SummaryWe are looking for a seasoned Team Manager to lead a team of AI...

  • Insurance Operations Team Lead

    1 week ago

    Gurgaon, Haryana, India Genpact Full time

    At Genpact, we're shaping the future with our global professional services and solutions. Our 125,000+ people across 30+ countries drive business outcomes through deep industry knowledge, digital operations services, and expertise in data, technology, and AI.As Assistant Manager-Insurance Operations, you'll lead a team of 15-40 resources, handling day-to-day...

  • BPO Team Lead

    3 weeks ago

    Gurgaon, Haryana, India NTT DATA Services Full time

    Key Responsibilities:Financial Operations Management: Oversee the reconciliation of client accounts between PeopleSoft and bank statements, ensuring accurate and timely financial data.Tax Withholding and Direct Deposit Management: Update tax withholding information for employees and direct deposit account details for claimants, ensuring compliance with...

  • Operations Team Lead

    1 week ago

    Gurgaon, Haryana, India ATSPL - Haryana Full time

    Key Job ResponsibilitiesAs a key member of the Operations Team, this role is responsible for managing a shift and identifying opportunities to improve team performance. The ideal candidate will have a basic understanding of logistics and be able to communicate effectively in both written and oral form.Responsibilities Include:Managing a shift and owning...

  • Operations Team Lead

    1 week ago

    Gurgaon, Haryana, India Genpact Full time

    Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are seeking an experienced Team Manager to lead our FCRM Operations team to its maximum...