Team Lead, Shopping Operations

3 weeks ago


Gurgaon, Haryana, India ADCI - Haryana - D50 Full time
Job Title: Team Manager, Alexa Shopping Operations

At ADCI, we are seeking a highly skilled Team Manager to join our Alexa Shopping Operations team in Haryana, D50. As a Team Manager, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Job Summary

We are looking for a seasoned Team Manager to lead a team of AI Data Validators and AI Validator Leads. The ideal candidate will have a strong background in people management, excellent communication skills, and the ability to work in a fast-paced, highly collaborative environment.

Key Responsibilities
  • Manage day-to-day operations, prioritize work, and ensure high-quality delivery under aggressive deadlines.
  • Plan capacity, commit to volume, and manage resources, queue, shift management, cross-training, and leave management.
  • Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
  • Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback.
  • Initiate and lead process improvement projects, present solution proposals, and implement them in other applicable operational areas.
  • Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching.
Requirements
  • A Bachelor's Degree with relevant experience of 4+ years and 2+ years of people management.
  • Excellent communication (written & oral), strong organizational skills, and detail-oriented.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Comfortable working in a fast-paced, highly collaborative, dynamic work environment.
  • Willingness to support several projects at one time and accept re-prioritization as necessary.
Preferred Qualifications
  • Candidates with proficiency in French, German, Japanese, or Spanish language.
  • Business Analytics experience.
  • Six Sigma/Green Belt Certification.
  • MBA.


  • Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

    Job Title: Team Manager, Alexa Shopping OperationsAt ADCI MAA 12 SEZ, we are seeking a highly skilled Team Manager to lead our Alexa Shopping Operations team. As a key member of our organization, you will be responsible for managing day-to-day operations, prioritizing work, and ensuring high-quality delivery under aggressive deadlines.Key...


  • Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

    Job Title: Team Manager - Shopping ExperienceAlexa Shopping Operations is committed to delivering a superior shopping experience to customers worldwide. As a Team Manager in this dynamic team, you will play a pivotal role in shaping the future of shopping.Key Responsibilities:Manage day-to-day operations with a team of AI Data Validators and AI Validator...

  • Senior Team Lead

    7 days ago


    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job OverviewWe are seeking an experienced Team Manager to lead our team of AI Data Validators and AI Validator Leads in Alexa Shopping Operations. With a focus on delivering high-quality results under aggressive deadlines, this role is ideal for a dynamic individual who thrives in a fast-paced, collaborative environment.Key ResponsibilitiesThe successful...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the Role:We are seeking a highly skilled and motivated Operations Team Lead to join our team at ADCI in Haryana, D50. In this role, you will be responsible for managing day-to-day operations with a team of AI Data Validators and AI Validator Leads, ensuring high-quality delivery under aggressive deadlines.Key Responsibilities:Manage work prioritization...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager - Voice Operations to join our team at Wipro Digital Operations and Platforms.Job Summary:The Team Manager - Voice Operations will be responsible for leading a team of voice operations professionals, ensuring the delivery of high-quality services to our clients. The...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager to lead our Voice Operations team in Gurgaon. The ideal candidate will have a strong background in team management, coaching, and development, with a proven track record of delivering high-quality results in a fast-paced environment.Key Responsibilities:Lead a team of...


  • Gurgaon, Haryana, India Maruti Suzuki India Limited Full time

    **Job Title:** Senior Press Shop Operations ManagerCompany: Maruti Suzuki India LimitedAs a Senior Press Shop Operations Manager at Maruti Suzuki India Limited, you will lead the development and implementation of strategies to improve manufacturing efficiency, productivity, and quality in the Press Shop. Your expertise in equipment and facility planning will...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the RoleWe are seeking an experienced Operations Manager to lead our Alexa Shopping Operations team. The successful candidate will be responsible for providing overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.Key ResponsibilitiesWork with stakeholders across the globe to...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - VoiceWe are seeking an experienced Team Manager - Voice to join our team at Wipro Digital Operations and Platforms.Key Responsibilities:Lead a team of voice operations professionals to deliver high-quality services to our clients.Develop and implement process improvements to increase efficiency and productivity.Collaborate with...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the RoleWe are seeking a seasoned Operations Manager to lead our Alexa Shopping Operations team. As a key member of our global team, you will be responsible for providing strategic leadership and management to a large operations team, driving business goals and metrics, and ensuring high service delivery and execution.Key ResponsibilitiesWork with...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job Title: Data Specialist for Alexa Shopping OperationsAbout Us:Alexa Shopping Operations is dedicated to delivering high-quality data solutions for Large Language Models (LLMs). Our team works closely with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.Job Responsibilities:As a Data...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Operations Manager Role OverviewWe are seeking a skilled Operations Manager to lead our Alexa Shopping Operations team. This individual will be responsible for managing a large operations team that plays a critical role in enhancing the Alexa shopping experience for customers.Key ResponsibilitiesCollaborate with global stakeholders to transition processes...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the RoleWe are seeking an exceptional Operations Manager to lead our Alexa Shopping Operations team at ADCI in Haryana, D50. This role will be responsible for providing overall management for a large operations team, playing a critical role in enhancing the Alexa shopping experience for customers worldwide.Key ResponsibilitiesThe Operations Manager...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Alexa Shopping Operations OverviewAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring,...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job Title: Team ManagerAt ADCI - Haryana - D50, we are seeking a highly skilled Team Manager to join our team. As a Team Manager, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Job SummaryWe are looking for a seasoned Team Manager to lead our team of AI Data Validators and AI Validator Leads. The ideal...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job Title: Team ManagerAt ADCI - Haryana - D50, we are seeking a highly skilled Team Manager to join our team. As a Team Manager, you will play a pivotal role in shaping the future of our shopping experience for customers worldwide.Job SummaryWe are looking for a seasoned Team Manager to lead our team of AI Data Validators and AI Validator Leads. The...


  • Gurgaon, Haryana, India Maruti Suzuki India Limited Full time

    Job SummaryMaintenance Shop In-charge is responsible for overseeing maintenance operations in the TRD-G department.Key ResponsibilitiesPlan and execute preventive and predictive maintenance of equipment.Resolve mechanical problems with CNC machines, press machines, and EOT cranes.Analyze and reduce repeat faults.Prepare maintenance review...

  • Process Lead

    3 weeks ago


    Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

    About the RoleAlexa Shopping Operations is seeking a highly skilled Process Lead to join our team. As a Process Lead, you will play a critical role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesDevelop and implement process improvements to enhance customer experience (CX) quality across shopping features,...


  • Gurgaon, Haryana, India ATOSS Software SE Full time

    Job Title: Revenue Operations Team LeadWe are seeking a highly skilled and experienced Revenue Operations Team Lead to join our team at ATOSS Software SE. As a key member of our Revenue Operations department, you will be responsible for leading a team of analysts in driving data-driven decision-making and optimizing our sales processes.Key...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are seeking an experienced Team Manager to lead our FCRM Operations team to its maximum...