Operations Director, Alexa Shopping Operations

2 weeks ago

Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

About the Role

We are seeking an experienced Operations Manager to lead our Alexa Shopping Operations team. The successful candidate will be responsible for providing overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.

Key Responsibilities

  • Work with stakeholders across the globe to transition processes and run them on an ongoing basis.
  • Own and drive operational and business goals/metrics for the team owned.
  • Manage the team of Managers and ensure high service delivery and execution.
  • Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget.
  • Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization.
  • Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals.
  • Establish & drive business communication and reviews with senior stakeholders.
  • Set a high-quality bar and continuously reinforce a culture of quality and innovation.
  • Own the budgeting for the team.
  • Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact.
  • Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team.

About the Team

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

Requirements

  • A Bachelor's Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams.
  • Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
  • Excellent communication (written & oral) skills and detail oriented.
  • Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment.
  • Proven ability to manage multiple, competing priorities simultaneously.

Preferred Qualifications

  • MBA from a premier management institute.
  • Six Sigma green or black belt certified.
  • Operations experience in e-commerce industry.
  • Experience in translating business needs into detailed feature requirements.

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