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Process Lead

2 months ago

Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

About the Role

We are seeking a highly skilled Process Lead to join our Alexa Shopping Operations team. As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key Responsibilities

  • Manage process and operational escalations
  • Drive data-oriented analysis and process improvement projects
  • Communicate with stakeholders across multiple lines of business
  • Identify gaps in process areas and work with stakeholders to resolve them
  • Be a subject matter expert for the process and a referral point for peers and junior team members

About the Team

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.

Requirements

  • Bachelor's Degree and relevant experience of 3+ years in AI Model training or Quality control
  • Language proficiency in Spanish language (B2/B2.2/C1 or above)
  • Excellent communication skills with the ability to curate responses for LLM development
  • Experience in analytical, problem-solving, and critical-thinking skills