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Team Lead

1 month ago

Gurgaon, Haryana, India NTT DATA Full time

Job Title: Team Lead - Healthcare Process Manager

About the Role:

We are seeking an experienced Team Lead to oversee our Disability claim process in the Healthcare and insurance domain. The successful candidate will be responsible for ensuring seamless business delivery, maintaining high standards of quality and productivity as per set SLA parameters.

Main Responsibilities:

  • Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
  • Provide leadership and support to the staff assigned in line with Policies.
  • Contribute to the development of strategies for the implementation and improvement of the process.
  • Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
  • Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
  • Performs quality checks on all work to assure the accuracy.
  • Responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
  • Display effective and professional communication with internal and external customers.
  • Always adhere to all HIPAA and confidentiality policies.
  • Delegate tasks and set deadlines.
  • Create an inspiring team environment with an open communication culture.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments. Suggest and organize team building activities.

Candidate Profile:

  • University degree that requires 3years formal studies
  • +5 years of experience in Healthcare domain including 2+ years of experience as teamlead, preferably in Indexing and Adjudication of claims.
  • Excellent communication, team management, and customer management skills to maintain positive customer relations.
  • Excellent analytical skills
  • Good knowledge of client-specific process rules and regulatory requirements
  • Work Timings: Scheduled shifts: Monday - Friday, 9:30 p.m. - 7:30 a.m. IST

About Us:

NTT DATA is a leading IT services provider dedicated to helping organizations leverage cutting-edge technology in their pursuit of innovation and growth. We believe in fostering a collaborative environment where our employees can grow, develop, and thrive.

Salary Information:

The estimated annual salary for this position is ₹1,500,000 - ₹2,200,000 based on industry standards and location. This figure may vary depending on individual qualifications and experience.