Operational Team Lead

7 days ago


Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

Job Title: Team Manager - Shopping Experience

Alexa Shopping Operations is committed to delivering a superior shopping experience to customers worldwide. As a Team Manager in this dynamic team, you will play a pivotal role in shaping the future of shopping.

Key Responsibilities:

  1. Manage day-to-day operations with a team of AI Data Validators and AI Validator Leads.
  2. Manage work prioritization and delivery based on business needs.
  3. Ensure high-quality delivery under aggressive deadlines.
  4. Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management.
  5. Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
  6. Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback on a periodic basis.
  7. Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas.
  8. Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis.

Requirements:

  • A Bachelor's Degree with relevant experience of 4+ years with 2+ years of people management.
  • Excellent communication (written & oral), strong organizational skills, and detail-oriented.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Comfortable working in a fast-paced, highly collaborative, dynamic work environment.
  • Willingness to support several projects at one time and to accept re-prioritization as necessary.

Preferred Qualifications:

  • Proficiency in French, German, Japanese, and Spanish Language.
  • Business Analytics experience.
  • Six Sigma/Green Belt Certification.
  • MBA.

We are open to hiring candidates to work out of one of the following locations: Gurugram, HR, IND.



  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the Role:We are seeking a highly skilled and motivated Operations Team Lead to join our team at ADCI in Haryana, D50. In this role, you will be responsible for managing day-to-day operations with a team of AI Data Validators and AI Validator Leads, ensuring high-quality delivery under aggressive deadlines.Key Responsibilities:Manage work prioritization...


  • Gurgaon, Haryana, India ATOSS Software SE Full time

    Job Title: Revenue Operations Team LeadWe are seeking a highly skilled and experienced Revenue Operations Team Lead to join our team at ATOSS Software SE. As a key member of our Revenue Operations department, you will be responsible for leading a team of analysts in driving data-driven decision-making and optimizing our sales processes.Key...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are seeking an experienced Team Manager to lead our FCRM Operations team to its maximum...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager - Voice Operations to join our team at Wipro Digital Operations and Platforms.Job Summary:The Team Manager - Voice Operations will be responsible for leading a team of voice operations professionals, ensuring the delivery of high-quality services to our clients. The...


  • Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleAt ADCI - Haryana, we are seeking a highly skilled Data Operations Team Lead to join our Machine Learning team. As a key member of our team, you will be responsible for leading a team of 10 to 15 associates in delivering high-quality data annotation to support our search services.Key Responsibilities:Manage operational and business goals by...


  • Gurgaon, Haryana, India Genpact Full time

    About the RoleGenpact is seeking an experienced Assistant Manager-Insurance Operations to join our team. As a key member of our operations team, you will be responsible for leading a team of 15-40 resources and ensuring the delivery of high-quality services to our clients.Key Responsibilities:Substantial experience in policy admin/claims backend operations...


  • Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

    Job Title: Team Manager, Alexa Shopping OperationsAt ADCI MAA 12 SEZ, we are seeking a highly skilled Team Manager to lead our Alexa Shopping Operations team. As a key member of our organization, you will be responsible for managing day-to-day operations, prioritizing work, and ensuring high-quality delivery under aggressive deadlines.Key...


  • Gurgaon, Haryana, India Carelon Global Solutions Full time

    Job Title: Team Lead for Business OperationsJob Summary: A Team Lead for Business Operations is being sought by Carelon Global Solutions to oversee the day-to-day operations of the business. The ideal candidate will have prior experience in people management and a proven track record of analyzing business data to inform strategic...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Job Title: Team Manager, Alexa Shopping OperationsAt ADCI, we are seeking a highly skilled Team Manager to join our Alexa Shopping Operations team in Haryana, D50. As a Team Manager, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Job SummaryWe are looking for a seasoned Team Manager to lead a team of AI...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager to lead our Voice Operations team in Gurgaon. The ideal candidate will have a strong background in team management, coaching, and development, with a proven track record of delivering high-quality results in a fast-paced environment.Key Responsibilities:Lead a team of...


  • Gurgaon, Haryana, India Genpact Full time

    At Genpact, we're shaping the future with our global professional services and solutions. Our 125,000+ people across 30+ countries drive business outcomes through deep industry knowledge, digital operations services, and expertise in data, technology, and AI.As Assistant Manager-Insurance Operations, you'll lead a team of 15-40 resources, handling day-to-day...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - VoiceWe are seeking an experienced Team Manager - Voice to join our team at Wipro Digital Operations and Platforms.Key Responsibilities:Lead a team of voice operations professionals to deliver high-quality services to our clients.Develop and implement process improvements to increase efficiency and productivity.Collaborate with...


  • Gurgaon, Haryana, India ADCI - Haryana Full time

    Job DescriptionAs a Team Manager, ML Data Ops at ADCI - Haryana, you will be responsible for leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English. Your key responsibilities will include:Executing and making plans to deliver business metrics, and using data to set/revisit...


  • Gurgaon, Haryana, India American Express Full time

    About the RoleWe're seeking a seasoned Senior Team Leader-Operations to join our team at American Express. As a key member of our operations team, you'll play a critical role in leading a diverse and talented group of Customer Service Professionals. Your expertise will be instrumental in driving business growth, improving customer satisfaction, and fostering...


  • Gurgaon, Haryana, India Gartner Full time

    About this role:The Global Service and Operations team at Gartner is seeking a talented Service Operations Team Lead to join its Strategy and Operations team in India. As a member of this team, you will spearhead a team of high-caliber associates to drive client engagement and service productivity programs across Gartner. You will work towards driving an...

  • BPO Team Lead

    1 week ago


    Gurgaon, Haryana, India NTT DATA Services Full time

    Job Title: BPO Team Lead - Operations StrategistAbout the Role:We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. As a BPO Team Lead - Operations Strategist, you will be responsible for leading a team of professionals in delivering exceptional customer service and driving business growth.Key Responsibilities:Develop and...


  • Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Data Operations Manager, ML to lead our Machine Learning Data Team. The successful candidate will be responsible for managing a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English.Key ResponsibilitiesExecute and make...

  • Team Lead

    3 weeks ago


    Gurgaon, Haryana, India ATSPL - Haryana Full time

    Job Title: Team LeadAt ATSPL - Haryana, we're committed to delivering exceptional customer experiences. To achieve this, we need talented and driven individuals to lead our teams. We're seeking a Team Lead for our Delivery Center, responsible for shift operations and supporting the DC Manager in performance management and driving the operational plan.Key...


  • Gurgaon, Haryana, India Better Mortgage Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Underwriting Manager to lead our Underwriting Specialist team in Gurgaon. The successful candidate will drive the development, adaptation, and implementation of the team, ensuring seamless delivery of underwriting services to our customers.Key Responsibilities• Drive daily production, monitoring...


  • Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager, ML Data Ops to join our team at ADCI - Haryana. As a key member of our organization, you will be responsible for leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English.Key ResponsibilitiesExecute and make...