Team Lead
2 weeks ago
Job Title: Team Lead
Job Summary:
We are seeking a highly motivated and experienced Team Lead to join our collections team. As a Team Lead, you will play a crucial role in driving our collections team towards achieving organizational goals.
Key Responsibilities:
Team Management:
- Oversee and coordinate daily team activities, ensuring smooth operations and timely achievement of collection targets.
- Conduct performance reviews, providing constructive feedback and coaching to enhance individual and team performance.
- Manage team workload and delegate tasks effectively based on skillsets and strengths.
- Foster a collaborative and results-oriented work environment.
Motivation & Leadership:
- Motivate and inspire team members to achieve their full potential and consistently exceed collection goals.
- Build a strong team spirit and promote positive working relationships.
- Identify and address performance issues, implementing corrective action plans as needed.
Planning & Strategy:
- Develop and implement comprehensive collection strategies aligned with company objectives and regulatory guidelines.
- Analyze collection data and trends to identify areas for improvement and implement optimization strategies.
- Set clear performance targets for the team and monitor progress towards achieving them.
Training & Development:
- Conduct training sessions to equip team members with the necessary skills and knowledge, including:
- Collections procedures and regulations
- Effective communication techniques
- Conflict resolution strategies
- Customer service excellence
Requirements:
- Graduation in a relevant field (Business Administration, Finance, or a related discipline)
- Master's degree is a preference
- 1-2 years of experience in a Team Lead or similar leadership role (collections experience highly preferred)
Skills:
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with both team members and customers.
- Proven leadership qualities such as motivation, coaching, and delegation.
- Strong analytical and problem-solving skills.
- Indepth understanding of collections practices, regulations, and compliance requirements.
Language: English
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