Team Lead

2 weeks ago


Gurgaon, Haryana, India Recruitment Full time

Job Title: Team Lead

Job Summary:

We are seeking a highly motivated and experienced Team Lead to join our collections team. As a Team Lead, you will play a crucial role in driving our collections team towards achieving organizational goals.

Key Responsibilities:

Team Management:

  • Oversee and coordinate daily team activities, ensuring smooth operations and timely achievement of collection targets.
  • Conduct performance reviews, providing constructive feedback and coaching to enhance individual and team performance.
  • Manage team workload and delegate tasks effectively based on skillsets and strengths.
  • Foster a collaborative and results-oriented work environment.

Motivation & Leadership:

  • Motivate and inspire team members to achieve their full potential and consistently exceed collection goals.
  • Build a strong team spirit and promote positive working relationships.
  • Identify and address performance issues, implementing corrective action plans as needed.

Planning & Strategy:

  • Develop and implement comprehensive collection strategies aligned with company objectives and regulatory guidelines.
  • Analyze collection data and trends to identify areas for improvement and implement optimization strategies.
  • Set clear performance targets for the team and monitor progress towards achieving them.

Training & Development:

  • Conduct training sessions to equip team members with the necessary skills and knowledge, including:
  • Collections procedures and regulations
  • Effective communication techniques
  • Conflict resolution strategies
  • Customer service excellence

Requirements:

  • Graduation in a relevant field (Business Administration, Finance, or a related discipline)
  • Master's degree is a preference
  • 1-2 years of experience in a Team Lead or similar leadership role (collections experience highly preferred)

Skills:

  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with both team members and customers.
  • Proven leadership qualities such as motivation, coaching, and delegation.
  • Strong analytical and problem-solving skills.
  • Indepth understanding of collections practices, regulations, and compliance requirements.

Language: English


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