Software Review Moderation Team Lead
4 weeks ago
About Gartner Digital Markets:
Gartner Digital Markets is a leading business unit within Gartner, dedicated to empowering organizations to accelerate growth by embracing the right technology and services.
As the world's largest platform for finding software and services, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.
Our mission is to connect providers with in-market buyers to fuel growth across the full funnel, driven by independent, objective research and verified customer reviews.
Job Brief:
We are seeking an experienced and detail-oriented Team Leader to oversee the Reviews Moderation team, ensuring high-quality standards and operational excellence.
Key Responsibilities:
- Lead and manage the reviews moderation team to maintain adherence to company policies and guidelines.
- Develop and implement training programs for team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators (KPIs) to track team performance and identify areas for improvement.
- Collaborate with cross-functional teams to streamline moderation processes and improve efficiency.
- Oversee allocation process of daily work allocation and conduct regular performance evaluations.
Requirements:
- 6 to 8 years of experience with 1 to 3 years of prior team leadership experience.
- Proficiency in advanced Excel and Google Sheets for data analysis and reporting.
- Strong analytical and critical thinking skills.
- Excellent leadership and team management abilities.
About Gartner:
Gartner is a leading research and advisory company that guides the leaders who shape the world. We offer a dynamic and inclusive work environment, with opportunities for growth and development.
Our mission is to deliver actionable, objective insight to help enterprise leaders and their teams succeed with their mission-critical priorities.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
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