Senior Reviews Operations Lead

2 weeks ago


Gurgaon, Haryana, India Gartner Full time

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner, empowering organizations to accelerate growth by embracing the right technology and services.

With over 100 million annual visitors across four buyer destinations, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.

As the only destination for software and services driven by independent, objective research and verified customer reviews, we connect providers with in-market buyers to fuel growth across the full funnel.

Job Brief:

We're seeking a dedicated and detail-oriented Team Leader for our Reviews Moderation team. The ideal candidate will oversee the moderation process, ensuring high-quality standards, and lead a team of moderators to achieve operational excellence.

Key Responsibilities:

  1. Lead and manage the reviews moderation team to ensure adherence to company policies and guidelines.
  2. Develop and implement training programs for new and existing team members to enhance their skills and knowledge.
  3. Generate high-quality insights from data to ensure fake reviews are kept at bay and reduce the cost of review acquisition.
  4. Present data with additional insights to stakeholders and leadership, including recommendations and further steps.
  5. Monitor and report on key performance indicators to track team performance and identify areas for improvement.
  6. Oversee the allocation process of daily work allocation and identify changes with seniors timely within the team.

Requirements:

  1. 6 to 8 years of experience with 1 to 3 years of prior team leadership experience.
  2. Preferably a Master's degree like MBA.
  3. Proficiency in advanced Excel and Google Sheets for data analysis and reporting.
  4. Strong analytical and critical thinking skills.

About Gartner:

Gartner guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.



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