Content Review Team Lead
3 weeks ago
Lead a Team of Content Reviewers
We are seeking a results-oriented leader to manage the English Content Review Team operated by an external contractor in Gurgaon, India. As a Content Review Team Lead, you will be responsible for managing the operations and leading a team of advanced roles agents through business and client escalations and quality enforcement efforts.
Responsibilities:
- Manage a team to meet demanding SLAs and high quality standards
- Improve KPIs & SLAs to consistently deliver exceptional service
- Implement processes and tools to ensure the team performs and scales successfully
- Foster a collaborative atmosphere, provide formal and informal training and mentoring
- Communicate urgent issues internally and externally
Requirements:
- Minimum 1 year experience in managing an operation that includes several teams / shifts and team leads
- Managing in a hectic global tech environment such as customer service or call center environment – an advantage
- Experience with chat support – an advantage
We offer a challenging yet collaborative working environment where you will always feel valued and be given every opportunity to make a name for yourself.
Our office culture is international, social and supportive, with generous benefits including 18 days holiday, excellent health insurance, flexible working, provided transportation during odd hours, free breakfast and lunch every day, stock options and Perkbox.
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