Senior Operations Manager

2 weeks ago


Gurgaon, Haryana, India IndiGo Full time

IndiGo Senior Manager Responsibilities:

  • Maintain schedule integrity and monitor Indigo flights to completion.
  • Manage emergency response processes as described in the Emergency Response Manual.
  • Monitor internal applications supporting daily operations.
  • Resolve operational issues affecting scheduled flights and evaluate overall operation impact of delays and cancellations.
  • Verify delay reporting, company email correspondence, and schedule change notifications for accuracy and timeliness.
  • Inform IndiGo management of flight status and developments, including emergency situations.
  • Guide OCC personnel during regular and irregular operations.
  • Manage OCC and network operational performance for cost-effectiveness and consistent disruption recovery.
  • Ensure continuous Flight-watch for optimal assistance in deviations or diversions.
  • Balance On-Time Performance, interdependency, and customer service in line with company goals.
  • Establish and maintain working relationships with relevant departments.
  • Lead daily on-time performance meetings to review and correct operational problems.
  • Identify and develop team members, and address negative attitudes affecting team morale.
  • Comply with safety responsibilities and accountabilities in the IndiGo SMS Manual.

Requirements: Strong leadership, effective communication, and problem-solving skills.



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