Technical Lead

3 weeks ago


Gurgaon, Haryana, India Patch Infotech Private Limited Full time
Job Description:

Job Title: Technical Lead - Team Management

Description:

We are seeking an experienced Technical Lead to oversee the daily operations of our L1 IT support team. The successful candidate will be responsible for ensuring tasks are completed efficiently and to a high standard.

Key Responsibilities:

- Oversee the daily operations of the L1 IT support team.

- Provide guidance during high-priority incidents and escalations.

Requirements:

- Experience as a Team Lead in technical support or IT operations.

- Strong background in managing ticket workflows.

Technical Skills:

- Proficiency in Jira for ticket management and incident tracking.

Vendor Management:

- Experience in evaluating, onboarding, and managing IT vendors.

Communication Skills:

- Strong verbal and written English skills.

Availability:

- Willingness to be available outside of regular working hours.


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