Ad Tech Support Team Lead for Innovative Customer Experience

4 days ago


Gurgaon, Haryana, India Taboola Full time
Job Summary

We are seeking a highly motivated Technical Support Team Lead to join our team at Taboola, the world's leading content discovery platform. As a Technical Support Team Lead, you will be responsible for leading an amazing advertising support team in India, providing 24*7 expert services to our customers.

About Us

Taboola is the largest content recommendation platform serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites. Our team of ninja-like engineers and digital media experts has built the world's largest and most advanced discovery platform.

Responsibilities
  1. Build and lead a World-Class Team: Mentor and develop your team to deliver outstanding customer experiences.
  2. Own Customer Success: Ensure seamless support operations, meeting SLAs, and exceeding customer expectations.
  3. Drive Innovation: Analyze performance metrics, identify trends, implement process improvements and make best use of AI.
  4. Collaborate Across Teams: Partner with cross-functional teams to optimize support workflows and enhance product capabilities.
  5. Tackle Complex Challenges: Lead incident response and provide technical guidance to resolve critical issues.
Requirements
  1. Leadership & People Management:
  • Proven track record in leading and motivating high-performing support teams.
  • Expertise in coaching, mentoring, and developing team members.
  • Strong interpersonal and communication skills to build relationships and resolve conflicts.
  • Proven experience leading technical support teams in a fast-paced environment.
Technical Proficiency & Problem Solving:
  • Deep understanding of technical support operations and metrics.
  • Proficiency in Jira, Salesforce, and Tableau for data-driven decision making.
  • Strong technical proficiency with SQL, APIs, Kusto, Grafana, BigQuery, and Kibana.
  • Strong analytical and problem-solving skills to drive process improvements.
Business Acumen & Customer Focus:
  • Experience managing client escalations and maintaining high customer satisfaction.
  • Ability to align team efforts with business objectives and SLAs.
  • Passion for delivering exceptional customer experiences.
  • Ability to thrive in a dynamic, collaborative environment.
Industry Knowledge:
  • Proven experience in the ad-tech industry.
  • Understanding of industry trends and best practices in technical support function.
What We Offer
  • A competitive salary range of $120,000 - $180,000 per year, depending on experience.
  • An exciting opportunity to work with a cutting-edge technology platform.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.


  • Gurgaon, Haryana, India Taboola Full time

    Taboola, the world's largest content recommendation platform, is seeking a Technical Support Team Lead to lead an exceptional advertising support team. In this role, you will lead an India-based team providing 24/7 expert services to Taboola's customers, troubleshooting complex issues related to the Taboola Advertiser Platform and technologies. You will...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a cutting-edge WhatsApp-based marketing and engagement platform that empowers businesses to grow their revenues through innovative WhatsApp solutions. Key Highlights: • Enabling 50,000+ businesses with WhatsApp engagement and marketing • 400cr+ WhatsApp messages exchanged between businesses and users via AiSensy •...


  • Gurgaon, Haryana, India FieldAssist Full time

    Company Overview: FieldAssist is a SaaS-based technology platform transforming the route-to-market capabilities of CPG companies across the value chain.About Us: Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for...

  • Ad Operations Manager

    2 weeks ago


    Gurgaon, Haryana, India PubMatic Full time

    PubMatic is seeking a highly skilled Ad Operations Manager to join our team. This role will be responsible for providing support to Mid-Market US regional accounts.The ideal candidate should have 2+ years of ad-tech experience, with adequate knowledge in Header Bidding, ORTB protocol, RTB/PMP and ad Networks. Prior experience of working with SSP's, Custom...


  • Gurgaon, Haryana, India Sony Pictures Networks India Private Limited Full time

    Position: Assistant Manager - Ad Tech and DMP OperationsPurpose: This role is responsible for collaborating with the sales, product, and engineering teams to optimize the ad delivery funnel and revenue. Strong understanding of Adtech and DMP solutions is required. Prior experience with DFP is highly preferred.Key Responsibilities:Creation of targetable user...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    Company OverviewThe Ayurveda Experience is a leading online platform specializing in natural, herbal skincare, bodycare, haircare products, and wellness supplements. With operations spanning four continents and a presence in over 20 countries, we have gained a significant customer base of over 1.3 million across the US, UK, Canada, Australia, New Zealand,...


  • Gurgaon, Haryana, India Airtel Full time

    About the Role:Airtel is building a digital organization with customer experience at its core. We seek a skilled professional to lead our contact center operations team.The ideal candidate will have a deep understanding of managing contact center operations, including designing key requirements for people, process, and technology to deliver effective and...


  • Gurgaon, Haryana, India REA Full time

    Job Overview:We are seeking a highly skilled Tech Innovation Leader to join our team at REA Group in Cyber City, India. This is an excellent opportunity for individuals who want to work on cutting-edge projects and contribute to the growth of a leading online real estate company.


  • Gurgaon, Haryana, India Gartner Full time

    About this role:Gartner is seeking a highly skilled Team Lead to join our Tech Purchasing team. As a Team Lead, you will be responsible for leading a team of associates responsible for analyzing pricing information from different unstructured proposal documents to formulate guidance for clients. This role requires a strong financial acumen and the ability to...


  • Gurgaon, Haryana, India Agrim Full time

    About AgrimWe're a leading B2B e-commerce platform transforming the Agri-input landscape. Our cutting-edge platform connects retailers and small distributors with a diverse range of products, including seeds, pesticides, fertilizers, and agro tools. With a nationwide presence and a catalog of over 29,000+ SKUs from more than 500 brands, we thrive on...


  • Gurgaon, Haryana, India iO Associates - UKEU Full time

    Transforming the insurance industry into a seamless and accessible experience is our mission at iO Associates - UK/EU.We are seeking a seasoned Tech Lead to join our Gurugram team onsite, where you will be responsible for maintaining, extending, and refining existing software applications as well as creating new ones.Your role will also involve mentoring...


  • Gurgaon, Haryana, India Talent Integrators Full time

    We are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...


  • Gurgaon, Haryana, India PAR Tech India Full time

    Job OverviewWe are seeking a highly skilled Senior Data Engineer to join our team at PAR Tech India. As a Senior Data Engineer, you will play a critical role in shaping Punchh's data innovations and creating cutting-edge big data solutions.Estimated Salary: ₹33 Lakhs - ₹35 Lakhs per annum (commensurate with work location, experience, skills,...

  • Tech Innovation Lead

    4 weeks ago


    Gurgaon, Haryana, India Agoda Full time

    About AgodaAgoda is an online travel booking platform that connects travelers with over 3.6 million accommodations globally. We build cutting-edge technology that enables seamless travel experiences.We foster a work environment rich in diversity, creativity, and collaboration, with 6,000+ employees representing 90+ nationalities.Our purpose is to bridge the...


  • Gurgaon, Haryana, India Inventionyard Full time

    Job Title: Tech Support SpecialistInventionyard, a leading IT Services company, is seeking a skilled Tech Support Specialist to join our team.Job Summary: As a Tech Support Specialist, you will provide technical assistance and support to our customers and internal teams to resolve IT-related issues.Responsibilities:Provide technical support via phone, email,...


  • Gurgaon, Haryana, India Agrim Full time

    About AgrimAgrim is a cutting-edge B2B e-commerce platform transforming the Agriinput landscape. We connect retailers and small distributors with a diverse range of products, including seeds, pesticides, fertilizers, and agro tools. Operating nationwide, our catalog features over 29,000 SKUs from more than 500 brands. We thrive on understanding and meeting...


  • Gurgaon, Haryana, India 2coms Full time

    About The RoleWe are seeking an experienced Customer Support Voice Experience Team Member to join our team at 2coms in Gurgaon. Our client is a global professional services company with leading capabilities in digital, cloud, and security.Job SummaryThe Customer Support Voice Experience Team Member will be responsible for delivering exceptional customer...


  • Gurgaon, Haryana, India Criteo Full time

    About the Role:Criteo's Global Automation team is seeking an experienced Community Builder to lead and support our diverse communities of contributors. As a key member of our team, you will be responsible for fostering a self-reliant community culture and ensuring a steady flow of new, relevant content.Key Responsibilities:Cultivate a vibrant community...


  • Gurgaon, Haryana, India REA Cyber City Full time

    Company OverviewREA Group, a market leader in online real estate, is dedicated to accelerating its global technology delivery through relentless innovation. Our new Tech Center in Cyber City is at the heart of this journey, driving growth and excellence across three continents.Estimated Salary $120,000 - $180,000 per annum, depending on experience and...

  • AI Innovation Lead

    8 hours ago


    Gurgaon, Haryana, India AIonOS Full time

    About AIonOSWe are at the forefront of AI innovation, revolutionizing business operations and driving meaningful change in the digital age. Our commitment to excellence and passion for driving innovation enable us to deliver cutting-edge AI solutions that empower organizations to reinvent and optimize their business processes.Role OverviewWe seek a dynamic...