Technical Design Team Lead
1 day ago
The Technical Design Team Lead is responsible for overseeing the technical design process, ensuring seamless delivery of services to customers.
Key Responsibilities:- Maintain strong relationships with allocated customer base and act as technical champion within Orange Business Services.
- Liaise directly with customers to obtain all relevant technical information for successful order validation and project delivery.
- Provide detailed technical information as required for ordered services.
- Evaluate service details to ensure deliverability, creating and validating pricing scenarios.
- Validate additional requests, including SAM, and associated costs.
- Verify access circuit quotes against requested services.
- Deliver technical information as needed.
- Own and document SLA requirements.
- Resolve technical rejections from SI teams.
- Owning Capture Technical Details in Gold.
- Respond promptly to assigned orders queries.
- Ensure secure technical handover from PreSales/SD.
- Contribute to profitability targets.
- Meet or exceed management-set targets for order processing, technical clarifications, and personal development.
- Accountable for timely technical validation and reduction of Lead Time to Connect.
- Degree/Equivalent in telecommunications or IT field.
- Fluent spoken and written English.
- Experience working with routing protocols.
- Reasonable commercial acumen.
- Excellent communication and interpersonal skills.
- Independent self-starter.
- 'Can Do', customer-focused attitude.
- Team player.
Candidates should have a minimum 3 years of technical experience in telecommunications/service provider arena.
Benefits:Orange Business Services offers a competitive salary range of $80,000 - $110,000 annually, based on location and experience. Regular contracts are available, allowing employees to maintain stability and work-life balance.
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