Technical Design Team Lead

1 day ago


Gurgaon, Haryana, India Orange Business Services Full time
Job Description:

The Technical Design Team Lead is responsible for overseeing the technical design process, ensuring seamless delivery of services to customers.

Key Responsibilities:
  • Maintain strong relationships with allocated customer base and act as technical champion within Orange Business Services.
  • Liaise directly with customers to obtain all relevant technical information for successful order validation and project delivery.
  • Provide detailed technical information as required for ordered services.
  • Evaluate service details to ensure deliverability, creating and validating pricing scenarios.
  • Validate additional requests, including SAM, and associated costs.
  • Verify access circuit quotes against requested services.
  • Deliver technical information as needed.
  • Own and document SLA requirements.
  • Resolve technical rejections from SI teams.
  • Owning Capture Technical Details in Gold.
  • Respond promptly to assigned orders queries.
  • Ensure secure technical handover from PreSales/SD.
  • Contribute to profitability targets.
  • Meet or exceed management-set targets for order processing, technical clarifications, and personal development.
  • Accountable for timely technical validation and reduction of Lead Time to Connect.
Requirements:
  • Degree/Equivalent in telecommunications or IT field.
  • Fluent spoken and written English.
  • Experience working with routing protocols.
  • Reasonable commercial acumen.
  • Excellent communication and interpersonal skills.
  • Independent self-starter.
  • 'Can Do', customer-focused attitude.
  • Team player.
About You:

Candidates should have a minimum 3 years of technical experience in telecommunications/service provider arena.

Benefits:

Orange Business Services offers a competitive salary range of $80,000 - $110,000 annually, based on location and experience. Regular contracts are available, allowing employees to maintain stability and work-life balance.


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