Technical Design Team Specialist
3 weeks ago
About the Role
Orange Business Services is seeking a skilled Technical Design Team Specialist to join our team. As a Technical Design Team Specialist, you will be responsible for translating customer requirements into solutions based on our products and services. You will be the technical champion for our customers, ensuring that their needs are met and that our solutions are tailored to their unique requirements.
Key Responsibilities
- Maintain strong communication with our customers and act as their technical advocate within our organization.
- Liaise directly with customers to obtain technical information necessary for successful order validation and project delivery.
- Provide detailed technical information as required for the services being ordered, in line with the high-level customer requirements captured.
- Evaluate service details to ensure they can be delivered, considering factors such as availability, capacity, technical compliance, and regulatory requirements.
- Validate additional validation requests and associated costs.
- Verify access circuit quotes against requested services.
- Deliver additional technical information as required.
- Own and document SLA requirements.
- Resolve technical rejections from SI teams.
- Own the Capture Technical Details step in Gold.
- Respond promptly to customer queries related to assigned orders.
- Ensure secure technical handover from PreSales/SD.
- Contribute to profitability targets.
- Meet or exceed targets set by management regarding order processing, technical clarifications, and personal development.
- Accountable for on-time technical validation and reduction of Lead Time to Connect.
About You
We are looking for a highly skilled and experienced Technical Design Team Specialist who possesses:
- Degree or equivalent in telecommunications or IT field.
- Fluent spoken and written English.
- Experience working with and designing routing protocols.
- Reasonable commercial acumen.
- Excellent communication and interpersonal skills.
- Independent self-starter.
- Can Do attitude and customer focus.
- Team player.
Desirable
- Cisco Certified (or equivalent experience) to CCNA – CCNP preferred.
- Voice/IPT, Messaging, or Security experience beneficial.
- Excellent knowledge of OBS solutions and services.
Experience
- Minimum 3 years technical experience in telecommunications / service provider arena.
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