Technical Design Team Consultant

7 days ago

Gurgaon, Haryana, India Orange Business Services Full time

About the Role

The Technical Design Team Consultant at Orange Business Services is responsible for translating customer requirements into effective solutions based on our products and services. As the technical champion, you will own the design process from concept to implementation, ensuring seamless customer experiences.

Key Responsibilities:

  • Maintain strong communication with allocated customer base and act as technical liaison within Orange Business Services.
  • Liaise directly with customers to obtain technical information for successful order validation and project delivery.
  • Provide detailed technical information for services ordered, aligning with customer requirements.
  • Ensure requested services can be delivered, checking availability, capacity, technical compliance, and regulatory requirements.
  • Validate additional validation requests and associated costs.
  • Validate access circuit quotes against requested services.
  • Deliver additional technical information as required.
  • Own and document SLA requirements.
  • Resolve technical rejections from SI teams.
  • Own the Capture Technical Details step in Gold.
  • Respond promptly to queries related to assigned orders.
  • Secure technical handover from PreSales/SD.
  • Contribute to profitability targets.
  • Meet or exceed targets set by management regarding order processing, technical clarifications, and personal development.
  • Accountable for on-time technical validation and reduction of Lead Time to Connect.
  • Perform other duties as required by Team Lead or Manager.

Knowledge and Skills:

Service Delivery processes and organization
TCP/IP, Frame Relay, ATM, IPVPN, MEA, Remote Access protocols
Messaging, Voice/IPT, and Security services
Project Management skills
Time management skills and ability to balance multiple projects and tasks

About You:

Required:

  • Degree or equivalent in telecommunications or IT field.
  • Fluent in both spoken and written English.
  • Experience working with and designing routing protocols.
  • Reasonable commercial acumen.
  • Excellent communication and interpersonal skills.
  • Independent self-starter.
  • "Can Do" customer-focused attitude.
  • Team Player.

Desirable:

  • Cisco Certified (or equivalent experience) to CCNA – CCNP preferred.
  • Voice/IPT, Messaging, or Security experience beneficial.
  • Excellent knowledge of OBS solutions and services.

Experience:

  • Minimum 3 years of technical experience in telecommunications/service provider arena.

About Orange Business Services:

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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