Senior Customer Service Team Lead
1 month ago
We are seeking an experienced Senior Customer Service Team Lead to oversee the customer service process and manage a team of representatives at Secretto. As a key member of our support team, you will be responsible for creating policies and procedures, resolving customer complaints, and planning training and standardization of service delivery.
Responsibilities:- Leading a team of customer support representatives.
- Developing and implementing customer service strategies.
- Managing customer complaints and concerns.
- Creating and maintaining policies and procedures.
- Planning and coordinating training programs.
- Mentoring and coaching team members.
The ideal candidate will have experience in customer service management, excellent communication skills, and the ability to work in a fast-paced environment. In return, we offer a competitive salary of $60,000 - $80,000 per year, depending on location and experience, as well as opportunities for growth and professional development.
About Secretto:Secretto is a dynamic and innovative company that values customer satisfaction and excellence. We are committed to providing exceptional customer service and creating a positive experience for our customers.
What We Offer:- A competitive salary of $60,000 - $80,000 per year.
- Opportunities for growth and professional development.
- A dynamic and supportive work environment.
- A comprehensive benefits package.
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