Senior Customer Support Team Lead
1 week ago
Company Overview
Zyla Health Pvt Ltd is a leading healthcare technology company dedicated to delivering innovative solutions that transform the lives of individuals and communities. Our mission is to provide exceptional customer experiences, empower our team members, and drive societal impact.
Job Summary
We are seeking an experienced Customer Support Team Lead to join our dynamic team at Zyla Health. The ideal candidate will have a proven track record in customer support, excellent leadership skills, and a passion for driving quality and customer experience.
About the Role
The Senior Customer Support Team Lead will lead a high-performing team of 10 customer support representatives, fostering a culture of excellence and ensuring exceptional customer experiences. Key responsibilities include process improvement, performance management, metrics and reporting, training and development, communication and collaboration, escalation management, and knowledge management.
Qualifications and Skills
Proven experience (4+ years) in customer support, strong interpersonal and communication skills, ability to handle challenging customer situations with empathy and professionalism, proficiency in support tools like Zendesk or similar CRM platforms, analytical mindset, and ability to interpret data and make informed decisions. Additionally, the successful candidate will have demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment and possess a strong sales incentive structure and attractive stock options.
Benefits and Opportunities
This is an excellent opportunity to work on a very innovative product that has a big societal impact. You will have the chance to directly contribute to shaping the future of healthcare technology. As a member of our cross-functional team, you will collaborate with leading medical brains, tech geeks, and operations gurus to drive innovation every day. Our open set-up provides ample opportunities for growth and professional development. We offer a competitive salary of ₹1200000 per annum, making it an attractive proposition for candidates looking to take their career to the next level.
-
Senior Support Team Lead
1 week ago
Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full timeAbout ZYLA Healthcare Pvt Ltd">Our company is dedicated to delivering exceptional customer experiences through our innovative product. We're looking for an experienced leader to join our team as a Senior Support Team Lead.">Job Summary">The salary range for this position is $100,000 - $130,000 per year, based on experience. As a Senior Support Team Lead at...
-
Customer Support Team Lead
1 month ago
Gurgaon, Haryana, India Talent Integrators Full timeWe are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...
-
Senior Customer Service Team Lead
1 month ago
Gurgaon, Haryana, India Secretto Full timeWe are seeking an experienced Senior Customer Service Team Lead to oversee the customer service process and manage a team of representatives at Secretto. As a key member of our support team, you will be responsible for creating policies and procedures, resolving customer complaints, and planning training and standardization of service...
-
Tech Support Team Lead
4 weeks ago
Gurgaon, Haryana, India FieldAssist Full timeCompany Overview: FieldAssist is a SaaS-based technology platform transforming the route-to-market capabilities of CPG companies across the value chain.About Us: Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for...
-
Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full timeJob Summary">ZYLA Healthcare Pvt Ltd seeks a seasoned Team Lead for Quality and Customer Experience to drive customer satisfaction and team performance. As a key member of our customer support team, you will be responsible for leading a high-performing team of 10 representatives, fostering a culture of excellence, and ensuring exceptional customer...
-
Senior Phlebotomy Team Lead
6 days ago
Gurgaon, Haryana, India Charkos Global Full timeJob Title: Senior Phlebotomy Team LeadWe are seeking a highly experienced and skilled Senior Phlebotomy Team Lead to join our team at Charkos Global. As a key member of our organization, you will be responsible for leading a team of phlebotomists and overseeing the collection, processing, and handling of patient blood samples.
-
Customer Service Team Lead
1 week ago
Gurgaon, Haryana, India Knowbiliti Full timeKnowbiliti: A Leader in Customer Service Excellence">About the Role:">We are seeking a seasoned Customer Service Team Lead to join our Knowbiliti team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and driving excellence in customer satisfaction.
-
Technical Support Team Lead
4 weeks ago
Gurgaon, Haryana, India Taboola Full timeLead a World-Class Technical Support TeamWe are seeking an experienced Technical Support Team Lead to join our team at Taboola. As a key member of our support organization, you will be responsible for leading a high-performing team of technical support specialists.In this role, you will inspire and motivate your team to deliver outstanding customer...
-
Senior Artistic Lead
1 week ago
Gurgaon, Haryana, India Team Pumpkin Full timeAbout Team Pumpkin:We're a dynamic marketing agency that thrives on innovation and creativity. We're seeking an experienced Associate Creative Head to join our team and help shape the creative direction of our clients' brands.Job Description:The Associate Creative Head will be responsible for developing creative strategies for digital campaigns, leading...
-
Sales Team Lead
3 weeks ago
Gurgaon, Haryana, India Intech Organics Limited Full timeJob OverviewWe are seeking an experienced Sales Team Lead to join our team at Intech Organics Limited.About the RoleThe successful candidate will be responsible for leading our sales team and driving business growth through effective strategy implementation, customer relationship management, and performance optimization.Main ResponsibilitiesDevelop and...
-
Senior IT Order Management Team Lead
4 weeks ago
Gurgaon, Haryana, India Orange Business Services Full timeJob OverviewOrange Business Services is seeking a highly skilled Senior IT Order Management Team Lead to lead and manage a team of IT Order Managers in achieving organizational goals, strategic objectives, and delivering Outstanding Customer Experience.About the RoleLead and manage a team of IT Order Managers to deliver on-time and first-time-right solutions...
-
Customer Support Team Member
3 weeks ago
Gurgaon, Haryana, India Wayo Full timeAbout the RoleWe are seeking a Customer Support Executive to join our Operations team in Gurgaon and Bangalore. This role involves managing and coordinating daily dispatch activities, requiring strong attention to detail, excellent communication skills, and the ability to work under pressure.Key Responsibilities:Schedule and coordinate dispatch activities...
-
Senior Real Estate Operations Coordinator
3 weeks ago
Gurgaon, Haryana, India Antara Senior Care Full timeAntara Senior Care is seeking a highly organized and detail-oriented Senior Real Estate Operations Coordinator to join our team. In this role, you will be responsible for overseeing the entire CRM operations, including management of new bookings and amendments, sending demand letters and payment receipts, issuing Allotment Letters and executing Agreements...
-
Gurgaon, Haryana, India Taboola Full timeTaboola, the world’s largest content recommendation platform, is looking for a seasoned Technical Support Team Lead to lead an exceptional advertising support team in India. This role involves leading a 24/7 expert services team that troubleshoots complex issues related to Taboola’s Advertiser Platform and technologies.In this position, you will...
-
Customer Support Director
1 week ago
Gurgaon, Haryana, India AiSensy Full timeAbout the RoleAiSensy is seeking an experienced Customer Support Director to lead our support team and drive customer satisfaction, loyalty, and retention. This is a full-time position based in [Location], with a salary of $120,000 - $180,000 per year.The ideal candidate will have at least 5 years of experience in customer support, with a proven track record...
-
Sales Team Lead
1 week ago
Gurgaon, Haryana, India AltF Coworking Full timeAbout the Role">We are seeking a skilled Sales Team Lead to drive sales growth and customer acquisition at AltF Coworking. As a key member of our team, you will be responsible for maximizing sales performance, developing sales strategies, and justifying plans to senior management.">Key Responsibilities:">">Lead and manage a high-performing sales team to...
-
Customer Support Manager
6 days ago
Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full timeCompany Overview">ZYLA Healthcare Pvt Ltd is a leading healthcare technology company that provides innovative solutions to improve patient outcomes. We are seeking a highly skilled Customer Support Manager to lead our customer support team.">Job Description">The successful candidate will have at least 4 years of experience in customer support, with strong...
-
Customer Support Associate
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeJob OverviewWe are seeking a highly motivated and skilled Customer Support Associate to join our team at Genpact in Gurugram, Haryana, India. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.About the RoleThis position involves providing top-notch support to our clients,...
-
Senior Software Engineering Team Lead
4 weeks ago
Gurgaon, Haryana, India REA Cyber City Full timeAbout REA Cyber CityAt REA Cyber City, we're passionate about revolutionizing the way people experience property. Founded in 1995 in Melbourne, Australia, our company has grown into a global leader in online real estate. We're committed to innovation and growth, with a tech center in Gurugram dedicated to accelerating our technology delivery.Job Title:...
-
Customer Support Associate
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?We're seeking a skilled Customer Support Associate to join our team at Genpact, a global professional services and solutions firm.About the Role:Provide top-notch customer service via phone, email, or chatRespond to supplier...