Senior Customer Support Team Lead

1 week ago


Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full time

Company Overview
Zyla Health Pvt Ltd is a leading healthcare technology company dedicated to delivering innovative solutions that transform the lives of individuals and communities. Our mission is to provide exceptional customer experiences, empower our team members, and drive societal impact.

Job Summary
We are seeking an experienced Customer Support Team Lead to join our dynamic team at Zyla Health. The ideal candidate will have a proven track record in customer support, excellent leadership skills, and a passion for driving quality and customer experience.

About the Role
The Senior Customer Support Team Lead will lead a high-performing team of 10 customer support representatives, fostering a culture of excellence and ensuring exceptional customer experiences. Key responsibilities include process improvement, performance management, metrics and reporting, training and development, communication and collaboration, escalation management, and knowledge management.

Qualifications and Skills
Proven experience (4+ years) in customer support, strong interpersonal and communication skills, ability to handle challenging customer situations with empathy and professionalism, proficiency in support tools like Zendesk or similar CRM platforms, analytical mindset, and ability to interpret data and make informed decisions. Additionally, the successful candidate will have demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment and possess a strong sales incentive structure and attractive stock options.

Benefits and Opportunities
This is an excellent opportunity to work on a very innovative product that has a big societal impact. You will have the chance to directly contribute to shaping the future of healthcare technology. As a member of our cross-functional team, you will collaborate with leading medical brains, tech geeks, and operations gurus to drive innovation every day. Our open set-up provides ample opportunities for growth and professional development. We offer a competitive salary of ₹1200000 per annum, making it an attractive proposition for candidates looking to take their career to the next level.



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