Customer Support Director

4 weeks ago


Gurgaon, Haryana, India AiSensy Full time
About the Role

AiSensy is seeking an experienced Customer Support Director to lead our support team and drive customer satisfaction, loyalty, and retention. This is a full-time position based in [Location], with a salary of $120,000 - $180,000 per year.

The ideal candidate will have at least 5 years of experience in customer support, with a proven track record of managing and scaling a customer support team in a fast-paced environment. They will be responsible for developing and implementing support strategies that meet customer needs, improving support efficiency and response times, and maintaining a knowledge base and FAQs for customer empowerment.

Key Responsibilities:

  • Lead the support team, ensuring a seamless and high-quality customer experience.
  • Develop and scale support operations to efficiently meet growing customer needs.
  • Drive customer satisfaction, loyalty, and retention through proactive support.
  • Lead, mentor, and manage a team of customer support representatives.
  • Set KPIs, monitor team performance, and conduct regular performance reviews.
  • Identify training needs and provide ongoing development for team members.
About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses grow their revenues via WhatsApp. We are enabling 50,000+ Businesses with WhatsApp Engagement & Marketing and have worked with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah, and more.

Qualifications

To be successful in this role, you will need:

  • At least 5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment).
  • Proven track record of managing and scaling a customer support team in a fast-paced environment.
  • Strong leadership, coaching, and motivational skills.
  • Exceptional verbal and written communication abilities.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
About Us

AiSensy is a mission-driven and growth-stage startup backed by Marsshot.vc, Bluelotus.vc, and 50+ Angel Investors. We are committed to providing a top-notch support experience to our customers and are looking for talented individuals who share our vision.



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