Director of Complaints Handling

1 week ago


Gurgaon, Haryana, India NAB Full time
Job Overview:

We are seeking a highly experienced Director to join our team as Director of Complaints Handling. This role involves leading and developing a team responsible for handling customer complaints, ensuring they are resolved efficiently and effectively.

About the Role:

  • Lead teams to oversee and deliver daily workload, ensuring transactions are completed in accordance with customer service level agreements and external timeframes.
  • Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support, and facilitation of ideas.
  • Work with teams to oversee and ensure all client instructions are processed in accordance with their wishes and that exceptions are escalated in accordance with established policies and procedures.

What We Offer:

  • A competitive salary of AU$180,000 - AU$250,000 per annum, depending on experience.
  • An attractive benefits package, including comprehensive health insurance and retirement savings plan.
  • The opportunity to work with a leading financial institution, NAB, and contribute to its success.

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