Director of Customer Experience

1 day ago


Gurgaon, Haryana, India MyOperator Full time

Job Description: We are looking for a Director of Customer Experience to join our team at MyOperator. As a leader, you will be responsible for driving customer satisfaction and retention through proactive engagement, effective issue resolution, and continuous process improvement.

">

Responsibilities:

  • Design and implement customer loyalty and retention programs, creating tangible value for our customers while contributing to revenue growth.
  • Collaborate with Sales, Marketing, Product, and other departments to ensure alignment across all customer touchpoints and an integrated approach to customer journey management.
  • Oversee the recruitment process for the customer success team, ensuring the department is staffed with the right talent to meet company objectives.

Requirements: 5-6 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven ability to lead and manage teams. Strong analytical skills and the ability to extract actionable insights from complex data are essential.

Salary: The estimated salary for this role is ₹2,750,000 per year.



  • Gurgaon, Haryana, India Airtel Full time

    About the RoleWe are seeking a seasoned professional to lead our contact center operations team as a Customer Experience Director. This is a challenging and rewarding role that requires strong leadership, analytical, and communication skills.Job DescriptionLead Contact Center Operations: Direct the overall strategy and vision for our contact centers,...


  • Gurgaon, Haryana, India Shipsy Full time

    Job DescriptionAs a Customer Success Director, you'll be the owner of growing our relationships with key accounts. You'll work closely with CXOs, build thought leadership, and drive business outcomes. This role requires strong problem-solving skills, ability to innovate, and a deep understanding of industry trends.You'll manage a portfolio of accounts,...


  • Gurgaon, Haryana, India Gartner Full time

    About the RoleWe are seeking a Senior Director of UX Design to lead our Product Design team in delivering exceptional user-centered experiences. This role involves collaborating with engineering and business partners to define and drive design deliverables across products and initiatives.Key Responsibilities:Lead a growing team of Product Designers across...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    We are seeking a skilled and results-driven Strategic Growth Marketing Director to join our team at Glood - Personalization & Experience For Shopify. In this role, you will be responsible for driving brand awareness, customer engagement, and sales growth for our SaaS platform through comprehensive marketing strategies.About the RoleThe ideal candidate will...


  • Gurgaon, Haryana, India Sprinklr Full time

    About the RoleWe are seeking a seasoned Customer Program Manager to lead our customer delivery efforts, ensuring seamless execution of projects and excellent customer experiences.Job SummaryThe successful candidate will oversee end-to-end delivery of R&D projects to customers, guaranteeing timelines, budgets, and quality standards are met. They will champion...


  • Gurgaon, Haryana, India Sprinklr Full time

    OverviewSprinklr, a leading enterprise software company, offers a comprehensive Unified-CXM platform that empowers organizations to deliver exceptional customer experiences across all touchpoints. With its headquarters in New York City and a global presence, Sprinklr collaborates with over 1,000 of the world's most valuable enterprises.Job SummaryWe are...


  • Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About ADCIADCI is a leading organization in the e-commerce industry, striving to revolutionize the shopping experience for customers worldwide.We are seeking an exceptional Senior Operations Director to lead our Global Shopping Experience team, ensuring seamless operations and delivering exceptional results.


  • Gurgaon, Haryana, India Industrybuying Full time

    About the Position:We are seeking an experienced Assistant CRM Director - Channel Experience to join our team at Industrybuying. In this role, you will develop and execute CRM campaigns to drive customer retention, loyalty, and revenue, while ensuring that our customers receive seamless and personalized experiences across all touchpoints.This position...

  • Operations Director

    1 week ago


    Gurgaon, Haryana, India Travesla Full time

    About TraveslaTravesla is an innovative airline representation and marketing firm utilizing cutting-edge technology to boost airlines' return on investment.Our Mission:We strive to provide exceptional customer experiences, foster strategic partnerships, and drive operational efficiency in the travel industry.Job DescriptionGeneral Manager - Sales &...


  • Gurgaon, Haryana, India AKQA Inc Full time

    Unlock the Full Potential of User-Centric DesignAchieving exceptional results in Experience Design requires a leader who can drive innovation and excellence. As an Experience Design Director at AKQA Inc, you will be responsible for guiding cross-functional teams to deliver end-to-end experience design projects that exceed client expectations.Your key...


  • Gurgaon, Haryana, India McCain Foods Full time

    At McCain Foods, we celebrate real connections through delicious, planet-friendly food. Our mission is to make a difference today, tomorrow, and for generations to come.We succeed together with our teams, business partners, and community around the world because we know that when we work and grow together, we succeed together.We're looking for a talented and...


  • Gurgaon, Haryana, India NAB Full time

    NAB is seeking a Director - Customer Due Diligence Lead to join our team in Gurugram and Bengaluru. The salary for this role is approximately ₹40-60 lakhs per annum.Job DescriptionAbout the Role:This leadership position involves overseeing ongoing customer due diligence reviews, ensuring they are completed within set service level agreements (SLAs).The...


  • Gurgaon, Haryana, India Paddlelift Full time

    Job Title: Engineering Director, User ExperienceAbout the Company:Paddlelift is a leading provider of innovative UX and UI SaaS applications, dedicated to delivering exceptional user experiences. We're seeking an experienced Engineering Leader to join our team and drive the development of cutting-edge applications.Job Summary:This is an exciting opportunity...

  • Sales Director

    13 hours ago


    Gurgaon, Haryana, India MTAP Technologies Full time

    Job OverviewWe are seeking a seasoned Sales Director to drive customer acquisition and execute the sales strategy at MTAP Technologies.Salary: $120,000 - $180,000 per yearKey ResponsibilitiesBuild and promote strong, long-lasting customer relationships by partnering with clients and understanding their needs.Develop various sales strategies focused on...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    Job DescriptionThe Ayurveda Experience is seeking a highly experienced Creative Team Leader to join our team. As a key member of our creative department, you will be responsible for building and managing a high-performing team of copywriters, designers, and video producers.Key Responsibilities:* Conceptualize and execute innovative campaigns and creative...


  • Gurgaon, Haryana, India A client of Career stone Full time

    About the RoleAt A client of Career stone, we're looking for a highly skilled Lead MERN Developer and Technical Director to join our team. As a technical leader, you'll oversee the development process, ensuring that our projects are delivered on time and meet the highest quality standards.

  • Operations Director

    3 weeks ago


    Gurgaon, Haryana, India Quicksort Solutions Pvt. Ltd. Full time

    Role OverviewWe are seeking an experienced Operations Director to join our team at Quicksort Solutions Pvt. Ltd.This role is a critical part of our organization, responsible for overseeing the seamless delivery of services and ensuring high levels of employee and customer satisfaction.


  • Gurgaon, Haryana, India MNC Group Full time

    About MNC GroupWe are a leading multinational corporation with a strong presence in the retail industry.Job SummaryWe are seeking an experienced Retail Operations Director to lead our sales team and drive business growth.About the RoleThe Retail Operations Director will be responsible for overseeing daily store operations, managing inventory levels, and...


  • Gurgaon, Haryana, India NAB Full time

    Job Overview:We are seeking a highly experienced Director to join our team as Director of Complaints Handling. This role involves leading and developing a team responsible for handling customer complaints, ensuring they are resolved efficiently and effectively.About the Role:Lead teams to oversee and deliver daily workload, ensuring transactions are...

  • Sales Director

    3 weeks ago


    Gurgaon, Haryana, India AltF Coworking Full time

    Job Title:Sales DirectorAbout the Role:We are seeking a highly skilled Sales Director to join our team at AltF Coworking. The ideal candidate will have excellent sales skills, be able to manage client relationships, and drive revenue growth.Key Responsibilities:Take ownership of assigned coworking spaces and achieve monthly sales targets by scheduling client...