Director of Customer Experience
1 day ago
Job Description: We are looking for a Director of Customer Experience to join our team at MyOperator. As a leader, you will be responsible for driving customer satisfaction and retention through proactive engagement, effective issue resolution, and continuous process improvement.
">Responsibilities:
- Design and implement customer loyalty and retention programs, creating tangible value for our customers while contributing to revenue growth.
- Collaborate with Sales, Marketing, Product, and other departments to ensure alignment across all customer touchpoints and an integrated approach to customer journey management.
- Oversee the recruitment process for the customer success team, ensuring the department is staffed with the right talent to meet company objectives.
Requirements: 5-6 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven ability to lead and manage teams. Strong analytical skills and the ability to extract actionable insights from complex data are essential.
Salary: The estimated salary for this role is ₹2,750,000 per year.
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Customer Success Director
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Customer Experience Delivery Director
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