Director - Customer Due Diligence Lead | Gurugram and Bengaluru

21 hours ago


Gurgaon, Haryana, India NAB Full time

NAB is seeking a Director - Customer Due Diligence Lead to join our team in Gurugram and Bengaluru. The salary for this role is approximately ₹40-60 lakhs per annum.

Job Description

About the Role:

  • This leadership position involves overseeing ongoing customer due diligence reviews, ensuring they are completed within set service level agreements (SLAs).
  • The successful candidate will lead regular team meetings and foster collaboration among team members.
  • We require someone who can ensure adherence to workforce planning guidelines and conduct regular one-on-one conversations with team members to assess their performance.
  • Candidates must be able to coach and build capability within their team, respond to quality assurance feedback, and meet associated SLAs.
  • A key aspect of this role is identifying process improvement opportunities and implementing them.
  • The Director will also conduct case review sessions with the team and guarantee team availability during inbound call rosters.

Requirements:

  • 5+ years of experience working in customer due diligence or KYC operations for individual and non-individual customers in financial institutions.
  • 9+ years of overall experience working in banking operations in similar capacities.
  • 3+ years' experience in people leadership roles managing a team of 10+ full-time employees in CDD operations or financial crime operations.

Key Capabilities:

  • Leadership and coaching skills, including the ability to motivate teams, negotiate, and build consensus.
  • Strong time management and organisational skills.
  • Outstanding written and verbal communication skills.
  • A customer-driven commercial approach to business.
  • Experience making sound decisions and judgments.
  • Ability to adapt to changing priorities.
  • Capacity to analyse qualitative and quantitative data and draw conclusions.
  • Familiarity with productivity tools such as Active Ops, AOM, or FocusIQ.


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