Customer Experience Director for Contact Center Operations

About the RoleAs a Director of Digital Transformation, you will lead the technology strategy for our contact center operations and customer experience. Your goal will be to define and implement digital transformation initiatives that drive operational efficiency, enhance customer satisfaction, and create a competitive advantage.Key ResponsibilitiesDefine and...

About this Role:We are looking for an experienced customer experience professional to lead our contact center operations team at Bharti Airtel.As a key member of our leadership team, you will be responsible for designing and implementing effective contact center strategies that deliver exceptional customer experiences and drive business results.You will have...

At NTT DATA, we are seeking a highly skilled Business Operations Director to join our team.This role offers an exciting opportunity to oversee the management of our service desk and contact center, ensuring productivity and quality standards are met.The ideal candidate will have a strong background in process improvement, analytical skills, and experience in...

About the Role:Airtel is building a digital organization with customer experience at its core. We seek a skilled professional to lead our contact center operations team.The ideal candidate will have a deep understanding of managing contact center operations, including designing key requirements for people, process, and technology to deliver effective and...

Job Summary: We are seeking a highly experienced Senior Manager to lead our Contact Center Implementation and Transformation efforts. The ideal candidate will have a proven track record of delivering large-scale technical contact center implementations and managing teams to achieve business objectives.Responsibilities:Work closely with PMP solution...

We are seeking a highly skilled Operations Director to lead our AMXL Fulfillment Centers. This role involves close coordination with 3P partners and internal/external stakeholders to ensure seamless operations. Key qualifications include a Bachelor's degree and 2+ years of experience in performance metrics, process improvement, or lean techniques.Key...

About the RoleWe are seeking a highly skilled and experienced Regional Operations Director to join our team at ASSPL - Haryana. This is an exciting opportunity to lead and manage the operations of our Fulfillment Center, driving business growth and success.Job DescriptionThe Regional Operations Director will be responsible for overseeing the day-to-day...

Job SummaryThe HR Services Analyst role is a vital part of our Global HR Service Center, providing expert support to employees on key HR topics. As a key point of contact, you will deliver exceptional customer service, responding to inquiries and providing education and coaching to employees on HR-related matters. Your passion for customer service and...

About UsBoston Consulting Group is a leading management consulting firm that partners with clients to help them tackle their most complex challenges and achieve their most ambitious goals.Job Title: Chief IT Operations DirectorEstimated Salary: $200,000 - $300,000 per yearJob Description:As a Chief IT Operations Director at Boston Consulting Group, you will...

Job OverviewAt HBS - Hiringlabs Business Solutions, we are seeking an experienced Center Head to lead our center operations in Gurgaon, Chennai. This is a full-time employment opportunity that requires a senior level candidate with 4-10 years of experience.Key ResponsibilitiesLead the center operations, overseeing all aspects of the center's...

Experience Design DirectorAs a key member of the AKQA Inc. team, the Experience Design Director plays a pivotal role in shaping the company's design vision and strategy. This senior leadership position requires a seasoned professional with a deep understanding of human-centered design principles and a proven track record of delivering high-quality...

About the RoleWe are seeking a highly experienced Director of Quality and R&D Operations to join our team at Stryker Global Technology Center Pvt Ltd.Job DescriptionThe ideal candidate will have a strong background in quality management, with 10+ years of experience in medical device manufacturing. They will be responsible for leading and managing complex...

Job OverviewWe are seeking a seasoned Senior Operations Director to lead our international travel experience operations. This role is responsible for overseeing the overall performance of our global teams, ensuring exceptional customer experiences, and driving business growth.

About ADCIADCI is a leading organization in the e-commerce industry, striving to revolutionize the shopping experience for customers worldwide.We are seeking an exceptional Senior Operations Director to lead our Global Shopping Experience team, ensuring seamless operations and delivering exceptional results.

About the Role:We are seeking a highly skilled Project Director to join our team at Stryker Global Technology Center Pvt Ltd. As a key member of our organization, you will be responsible for leading the development of project charters and management plans, directing and managing project teams, and evaluating tradeoffs within projects.Key...

Job OverviewThis is a full-time on-site role as an Assistant at 7WD Creative Director in Gurgaon, India.

Job DescriptionWe are looking for a seasoned Operations Manager to lead multiple client business operations in a Global Digital BPM Contact Center services environment.The successful candidate will report directly to a Senior Manager/Head Global Operations and have a leadership span of 500 FTEs across multiple business accounts.The role involves overall P&L...

We are seeking a skilled and results-driven Strategic Growth Marketing Director to join our team at Glood - Personalization & Experience For Shopify. In this role, you will be responsible for driving brand awareness, customer engagement, and sales growth for our SaaS platform through comprehensive marketing strategies.About the RoleThe ideal candidate will...

Transform Network Operations for AMEXAt American Express, we seek a seasoned Engineering Director to spearhead our Network Operations Center East. The ideal candidate will be a visionary leader who can drive a world-class customer service culture and contribute to the company's success.Key Responsibilities:Oversee the Network Operations Center East team,...

About the Role:At Gartner, we're seeking a Director of User Experience to lead our Product Design team in delivering exceptional user-centered experiences. As a key member of our design leadership team, you'll collaborate with engineering and business partners to define and drive user-experience design deliverables across products and initiatives.Key...