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Chief IT Operations Director
1 month ago
Boston Consulting Group is a leading management consulting firm that partners with clients to help them tackle their most complex challenges and achieve their most ambitious goals.
Job Title: Chief IT Operations DirectorEstimated Salary: $200,000 - $300,000 per yearJob Description:As a Chief IT Operations Director at Boston Consulting Group, you will be responsible for leading the global IT support team in delivering exceptional IT services. You will collaborate with cross-functional teams to drive digital transformation, enhance digital product offerings, and prioritize and manage IT service enhancements.
- Drive the design and delivery of exceptional IT support services.
- Collaborate with peers and cross-functional teams to support business growth strategy.
- Prioritize and manage IT service enhancements.
- Leverage new technologies and innovative practices to maintain and improve IT support processes.
You will work closely with IT Product and Service owners to contribute to continuous improvement, digital transformation, and innovative strategies to achieve the highest possible customer experience. Your responsibilities will include supporting the transformation of products, processes, technology, and operational methods to global standards.
In this role, you will handle escalations and manage complaints, ensuring senior stakeholders and VIP users receive prompt attention. You will also proactively identify and resolve IT issues, minimizing downtime and optimizing productivity, while fostering a culture of continuous improvement and innovation.
Requirements:- 8-10 years of experience in IT service management with significant leadership experience.
- Proven track record in managing global IT support teams and driving digital transformation.
- Extensive experience in Agile environments.
- Successful collaboration with cross-functional teams and vendors.
- Expertise in overseeing IT Service delivery.
You will bring strong leadership and team management abilities, excellent communication and interpersonal skills, strategic thinking and problem-solving capabilities, and proficiency in IT service management frameworks (e.g., ITIL) and Agile methodologies. You will also have strong project management skills and the ability to work effectively in a fast-paced environment.
About the Team:You will join our Global IT Service Team, reporting to the Global IT Service Senior Director and collaborating with two other Global IT Service Center Directors. You will engage with members of our agile IT Product and Service teams, key stakeholders, and our vendor supporting IT Service operations.
This collaboration ensures seamless IT support, drives digital transformation, and contributes to continuous improvement and innovation, ultimately delivering an exceptional customer experience.