Business Operations Director

1 month ago


Gurgaon, Haryana, India NTT DATA Full time

At NTT DATA, we are seeking a highly skilled Business Operations Director to join our team.

This role offers an exciting opportunity to oversee the management of our service desk and contact center, ensuring productivity and quality standards are met.

The ideal candidate will have a strong background in process improvement, analytical skills, and experience in managing delivery for service desks.

Responsibilities will include:

  • Managing Service Desk/Contact Center: Overseeing account's processes and operations to ensure productivity and quality
  • Improving Operational Processes: Analyzing and improving operational processes, identifying areas for enhancement, and implementing strategies to increase productivity and efficiency
  • Controlling Activities: Managing activities that are part of the production of goods and services
  • Ensuring Compliance: Securing compliance and safety

The successful candidate will also be responsible for recruiting, training, mentoring, communicating job expectations, assigning tasks, planning, monitoring, appraising, reviewing contributions of team members, and administering scheduling systems.

In addition, they will provide Management Information System (MIS) and operational statistics to the management and client, prepare team members' performance reports by collecting, analyzing, summarizing data and trends, plan and implement strategies and operations, improve systems and processes, determine operational strategies, and develop, analyze, evaluate, deliver, and interpret projects' key metrics.

A salary range of $120,000 - $150,000 per year is expected, depending on location and experience. If you have excellent communication and presentation skills, are able to multi-task, work in a heterogeneous environment, and possess expertise in Microsoft applications, this could be the perfect opportunity for you.

Please note that flexible working hours may be required due to the 24 x 7 environment. Apply now to take the next step in your career as a Business Operations Director at NTT DATA.


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