Travel Operations Director

1 day ago


Gurgaon, Haryana, India Redrob Full time
About the Role

We are seeking an experienced Travel Operations Director to oversee the smooth execution of post-sales activities, ensuring timely delivery and exceptional customer experience.

Key Responsibilities
  • Supervise a team of operations staff, overseeing all post-sales tasks to meet business objectives.
  • Manage ticketing, voucher issuance, payment collection, and confirmation processes to drive efficiency.
  • Coordinate visa processing and travel document management to minimize delays.
  • Communicate effectively with customers throughout the post-sales process to ensure seamless interactions.
  • Liaise with internal stakeholders to align on objectives and external partners to facilitate smooth operations.
  • Presentation of regular performance reviews to identify areas for improvement.
  • Maintenance of regulatory compliance, adherence to company policies, and budget management to achieve business goals.
Requirements
  • Minimum 5+ years of experience in travel operations or a related field.
  • Graduate in Travel & Tourism or equivalent preferred.
  • Proficiency in Microsoft Office and Google Sheets.
  • Strong organizational, communication, and multitasking skills.
  • Ability to collaborate with multiple business units and external partners.

Estimated Salary: $80,000 - $100,000 per annum



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