Digital Transformation Director
3 weeks ago
About the Role
As a Director of Digital Transformation, you will lead the technology strategy for our contact center operations and customer experience. Your goal will be to define and implement digital transformation initiatives that drive operational efficiency, enhance customer satisfaction, and create a competitive advantage.
Key Responsibilities
- Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
- Lead and manage the end-to-end delivery of digital transformation projects, ensuring alignment with business objectives and stakeholder expectations.
- Evaluate, select, and integrate various contact center technologies, RPA, and intelligent automation solutions to enhance operational efficiency and customer satisfaction.
- Build a strong working relationship with relevant teams, including Voice, engineering, services, Automation, product houses, alliances, and business partners.
- Establish and maintain governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
- Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
What We Offer
- A multi-faceted job with a broad spectrum of responsibilities.
- A range of benefits designed to support your lifestyle and wellbeing.
- A modern international work environment and a dedicated and innovative team.
- A broad range of professional education and personal development possibilities.
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