Team Lead for Quality and Customer Experience
21 hours ago
Job Summary
">ZYLA Healthcare Pvt Ltd seeks a seasoned Team Lead for Quality and Customer Experience to drive customer satisfaction and team performance. As a key member of our customer support team, you will be responsible for leading a high-performing team of 10 representatives, fostering a culture of excellence, and ensuring exceptional customer experiences.
">Responsibilities
">The successful candidate will be responsible for leading the team, quality and customer experience, process improvement, performance management, metrics tracking, training, and escalation management.
">Requirements
">We require a candidate with at least 4 years of experience in customer support, strong interpersonal and communication skills, and analytical mindset. Proficiency in support tools like Zendesk or similar CRM platforms is necessary.
">Compensation Package
">The salary range is ₹1,200,000 - ₹1,500,000 per annum. In addition to the base salary, you will receive a strong sales incentive structure and attractive stock options.
">About Us
">ZYLA Healthcare Pvt Ltd is a leading healthcare technology company that provides innovative solutions to improve patient outcomes. We value innovation, teamwork, and customer satisfaction.
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