Team Lead for Quality and Customer Experience

21 hours ago


Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full time

Job Summary

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ZYLA Healthcare Pvt Ltd seeks a seasoned Team Lead for Quality and Customer Experience to drive customer satisfaction and team performance. As a key member of our customer support team, you will be responsible for leading a high-performing team of 10 representatives, fostering a culture of excellence, and ensuring exceptional customer experiences.

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Responsibilities

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The successful candidate will be responsible for leading the team, quality and customer experience, process improvement, performance management, metrics tracking, training, and escalation management.

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Requirements

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We require a candidate with at least 4 years of experience in customer support, strong interpersonal and communication skills, and analytical mindset. Proficiency in support tools like Zendesk or similar CRM platforms is necessary.

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Compensation Package

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The salary range is ₹1,200,000 - ₹1,500,000 per annum. In addition to the base salary, you will receive a strong sales incentive structure and attractive stock options.

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About Us

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ZYLA Healthcare Pvt Ltd is a leading healthcare technology company that provides innovative solutions to improve patient outcomes. We value innovation, teamwork, and customer satisfaction.



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