Customer Experience Quality Assurance Specialist

3 weeks ago


Gurgaon, Haryana, India Airtel Full time

Airtel seeks an experienced Manual Tester - Customer Experience to join its quality assurance team. This role plays a crucial part in ensuring the reliability and quality of Airtel's products and features.

The ideal candidate will work closely with the engineering team to identify and report bugs, develop test cases, and perform manual testing to guarantee that Airtel's products meet the highest quality standards.

Key Responsibilities:

• Manage product GTM/Pilots on assisted and digital channels.

• Conduct regression testing reporting for various channels including Thanks app, Web, Mini Web, Chat Bot, Voice bot, WhatsApp, Service portal, and CRM.

• Perform end-to-end UAT/sanity testing on channels.

• Collaborate with CFT to address bugs identified during testing and prioritize them with Product.

• Communicate developments, product changes, and enhancements to wider teams across APP/Service portal/CRM/Operational support.

• Identify key problems/areas of opportunity and plan improvements.

• Document journeys and present to stakeholders.

Required Skills and Qualifications:

• Strong problem-solving, critical thinking, and analytical skills.

• Technical proficiency with ability to understand complex technical systems used across telecom processes and communicate complex concepts simply.

• High flexibility and adaptability to change.

• Leadership skills/teamwork.

Qualifications:

• At least 2+ years of working experience in application testing or product operation.

• Experience in the telecommunications domain (preferred).

Airtel offers a competitive salary of $70,000 - $90,000 per year, depending on location and experience.



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