Quality Assurance Specialist

2 weeks ago


Gurgaon, Haryana, India FRI FIL India Business and Research Services Private Limited Full time

About the Role

We are seeking a skilled Quality Assurance Specialist to join our team at FRI FIL India Business and Research Services Private Limited. In this role, you will be responsible for ensuring that our operations meet the highest standards of quality.

Key Responsibilities

  • Monitor work undertaken by Fidelity's Retail business to ensure compliance with regulatory guidelines
  • Review Process Control Assessments (PCA) to identify hidden/inherent risks in processes and mitigation plans
  • Conduct Root Cause Analysis (5 Whys Analysis/Fish Bone Analysis) and Error Trend Analysis to identify areas for improvement
  • Ensure client requests are processed within agreed service levels and to required quality levels
  • Record findings and share them with line managers and team managers

About You

To be successful in this role, you will need to have:

  • Minimum 2-3 years of experience working in a Quality assurance process
  • Able to devise and establish Quality procedures
  • Develop & implement process improvements and resolves problems proactively
  • Work across boundaries in a team environment to provide effective resolution of challenges

What We Offer

As a Quality Assurance Specialist at FRI FIL India Business and Research Services Private Limited, you can expect a competitive salary of ₹750,000 per annum, depending on your experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement planning, and employee assistance programs. Our dynamic and supportive work environment encourages collaboration, innovation, and continuous learning.

Join Our Team

At FRI FIL India Business and Research Services Private Limited, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed. If you are passionate about delivering high-quality results and making a meaningful contribution to our organization, we encourage you to apply for this exciting opportunity.



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