Customer Experience Manager
3 weeks ago
About ZYLA Healthcare Pvt Ltd
">At ZYLA Healthcare Pvt Ltd, we're pushing the boundaries of healthcare innovation. Our cutting-edge product has a significant societal impact, and we're seeking an experienced professional to lead our customer support team.
">Job Summary
">We're offering a competitive salary of $120,000 - $150,000 per year, depending on experience. As a Customer Experience Manager at ZYLA Healthcare Pvt Ltd, you'll be responsible for leading a high-performing team of 10 customer support representatives.
">Key Responsibilities
">- Foster a culture of excellence, ensuring the team delivers exceptional customer experiences and resolves issues efficiently.
- Analyze and redefine processes to enhance efficiency, productivity, and customer satisfaction.
- Monitor and evaluate team performance, providing constructive feedback, coaching, and development opportunities.
Requirements
">- Proven experience (4+ years) in customer support.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to handle challenging customer situations with empathy and professionalism.
Benefits
">- Opportunity to work on a very innovative product that has a big societal impact.
- Opportunity to collaborate with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus.
- Open setup where you can innovate every day.
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