Customer Experience Manager

3 weeks ago


Gurgaon, Haryana, India Cog Culture Full time
Customer Experience Manager Job Summary:

Cog Culture is seeking a highly motivated and results-driven Customer Experience Manager to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of success in a similar role.

Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Analyze customer feedback and data to identify areas for improvement
- Collaborate with internal teams to ensure seamless delivery of products and services
- Build and maintain strong relationships with clients and internal stakeholders

Requirements:
- 5+ years of experience in customer-facing roles
- Proven track record of success in improving customer satisfaction and loyalty
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team



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