Customer Experience Strategist

4 weeks ago


Gurgaon, Haryana, India Talent Ro Full time

Job Summary:

Talent Ro is looking for a highly experienced Senior Manager to lead its Customer Experience team. The successful candidate will be responsible for driving customer satisfaction and loyalty through effective collection operations.

Key Responsibilities:

  • Develop and implement customer-centric collection strategies
  • Train team members on customer service skills
  • Manage customer escalations and complaints
  • Collaborate with lending channel partners
  • Stay current with industry developments
  • Audit calls and communications regularly
  • Collaborate on curriculum development
  • Plan and execute training workshops
  • Deliver training through various methods

Requirements:

  • Minimum 7 years of experience in customer-facing roles
  • Strong communication and leadership skills
  • Ability to analyze data and drive business decisions

What We Offer:

  • Salary: $145,000 per annum
  • Opportunities for career growth and professional development
  • Dynamic work environment


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