Customer Experience Strategist
4 weeks ago
Job Summary:
Talent Ro is looking for a highly experienced Senior Manager to lead its Customer Experience team. The successful candidate will be responsible for driving customer satisfaction and loyalty through effective collection operations.
Key Responsibilities:
- Develop and implement customer-centric collection strategies
- Train team members on customer service skills
- Manage customer escalations and complaints
- Collaborate with lending channel partners
- Stay current with industry developments
- Audit calls and communications regularly
- Collaborate on curriculum development
- Plan and execute training workshops
- Deliver training through various methods
Requirements:
- Minimum 7 years of experience in customer-facing roles
- Strong communication and leadership skills
- Ability to analyze data and drive business decisions
What We Offer:
- Salary: $145,000 per annum
- Opportunities for career growth and professional development
- Dynamic work environment
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