Customer Experience Strategist

3 weeks ago


Gurgaon, Haryana, India VMock Full time
About the Role

We are seeking an experienced Customer Success Analyst to join our team. In this role, you will work closely with account managers to manage communication with partner institutions across the globe.

Key Responsibilities
  • Support account managers on calls to document all relevant information and understand client expectations.
  • Resolve client queries through email and drive client satisfaction and experience.
  • Support the core team with presentations and data reports shared with clients.
  • Forecast and track key account metrics to derive important customer insights.
  • Work with account managers to automate key metrics into weekly and monthly dashboards.
Requirements
  • Undergraduate degree from a top-tier Delhi University college.
  • 12pm - 9pm IST working hours to align with US clients.
  • Analytical skills to work with large data sets and prepare data for machine learning algorithms.
  • Exceptional written and verbal communication skills to drive content development and interact with high-end audiences.
  • Business acumen and understanding of business concepts.
  • Proficiency in word processing, spreadsheets (Excel), and PowerPoint.
  • Ability to work with limited supervision within a team with high-level individual initiative.
About Us

VMock is committed to empowering students and professionals throughout their career journey using artificial intelligence. Our platform provides personalized career guidance to job seekers worldwide. Over 200+ leading business schools and universities' students & alumni and their career centers use our products to accelerate their career goals.

We pride ourselves on innovation and have a collaborative team environment focused on growth. Our fast-paced culture is ideal for those looking to make a global impact while working with high-caliber team members.

VMock is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.



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