Senior Customer Experience Strategist
1 week ago
Sprinklr, a leading enterprise software company, is revolutionizing the way businesses interact with their customers. As a Senior Customer Experience Strategist, you will play a vital role in helping our clients deliver exceptional experiences across every touchpoint.
We're committed to creating a culture where everyone feels valued, respected, and empowered to make a meaningful impact. At Sprinklr, we believe that every human has the potential to be amazing, and we invest in our people to help them achieve their personal and professional best.
As a key member of our team, you will be responsible for developing and executing strategic plans for customer delivery, aligning with Sprinklr's overall business objectives. You will oversee the end-to-end delivery of R&D projects to customers, ensuring timelines, budgets, and quality standards are met.
About the Role
- Develop and execute strategic plans for customer delivery, aligning with Sprinklr's overall business objectives.
- Oversee the end-to-end delivery of R&D projects to customers, ensuring timelines, budgets, and quality standards are met.
- Champion the needs of the customer and track their utilisation and value derived from Sprinklr solutions.
- Act as a liaison between customers and the R&D team, facilitating clear communication and understanding of project goals and expectations.
What We Offer
- A competitive salary range of $140,000 - $170,000 per year.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- The opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences.
- Ongoing training and development opportunities to help you grow your skills and advance your career.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
About Sprinklr
Sprinklr is a global leader in enterprise software, providing a unified customer experience management (Unified-CXM) platform that helps companies deliver human experiences to every customer, every time, across any modern channel. With a presence in over 30 countries, Sprinklr works with more than 1,000 of the world's most valuable enterprises, including Microsoft, P&G, Samsung, and over 50% of the Fortune 100.
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