Customer Experience Advocate
2 months ago
We are seeking a highly skilled Genpact Dispute Resolution Specialist to join our team. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and dispute resolution expertise.
About UsGenpact is a global professional services firm that delivers outcomes that shape the future. With over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Responsibilities- Provide world-class experience for our members by handling their inbound phone call inquiries about disputed transactions.
- Initiate new disputes by efficiently capturing all relevant information from the member accurately, as per US regulatory & compliance requirements.
- Use available information and tools to validate identity of the caller to safeguard member information.
- Accurately and efficiently capture customer interactions, notes, and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Effectively guide members to navigate online tools and applications to enable uploading of documents.
- Bachelor's Degree preferred.
- Relevant experience in performing dispute intake or similar banking/Fintech process in the ACH, debit, and/or credit card industry.
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise, and accurate written/verbal response.
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Ability to effectively manage time and individually prioritize multiple tasks of competing priority.
$45,000 - $65,000 per annum (dependent on location)
Please note that this salary range is an estimate and may vary based on factors such as location, experience, and performance.
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