Customer Experience Advocate

2 months ago


Gurgaon, Haryana, India Genpact Full time
Role Overview

We are seeking a highly skilled Genpact Dispute Resolution Specialist to join our team. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and dispute resolution expertise.

About Us

Genpact is a global professional services firm that delivers outcomes that shape the future. With over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Responsibilities
  • Provide world-class experience for our members by handling their inbound phone call inquiries about disputed transactions.
  • Initiate new disputes by efficiently capturing all relevant information from the member accurately, as per US regulatory & compliance requirements.
  • Use available information and tools to validate identity of the caller to safeguard member information.
  • Accurately and efficiently capture customer interactions, notes, and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
  • Effectively guide members to navigate online tools and applications to enable uploading of documents.
Requirements
  • Bachelor's Degree preferred.
  • Relevant experience in performing dispute intake or similar banking/Fintech process in the ACH, debit, and/or credit card industry.
  • Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise, and accurate written/verbal response.
Skills and Qualifications
  • Excellent customer service skills and ability to assist in customer inquiries independently.
  • Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Ability to effectively manage time and individually prioritize multiple tasks of competing priority.
Estimated Salary Range:

$45,000 - $65,000 per annum (dependent on location)

Please note that this salary range is an estimate and may vary based on factors such as location, experience, and performance.



  • Gurgaon, Haryana, India American Express Full time

    Unlock Your Potential at American ExpressWe are seeking a highly skilled and motivated Customer Experience Advocate to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleIn this exciting opportunity, you...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewAt Genpact, we are seeking a highly skilled and customer-centric Customer Experience Advocate to join our team. This is an exciting opportunity for the right individual to make a meaningful impact in delivering exceptional customer experiences.About UsGenpact (NYSE: G) is a global professional services and solutions firm that delivers outcomes...


  • Gurgaon, Haryana, India American Express Full time

    Deliver Exceptional Customer ExperiencesWe are seeking a highly skilled Customer Service Executive to join our team at American Express. As a key member of our Global Servicing Group (GSG), you will play a vital role in delivering an exceptional customer experience every day.About UsAmerican Express is a leading provider of charge and credit cards, as well...


  • Gurgaon, Haryana, India Lunarbounds Full time

    About LunarboundsLunarbounds is a forward-thinking company dedicated to delivering exceptional user experiences. Our mission is to empower users by providing timely and effective support, ensuring their satisfaction with our platform.


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Unlock Customer Success at Glood - Personalization & Experience For ShopifyWe're on the hunt for a skilled Customer Experience Strategist to join our team at Glood - Personalization & Experience For Shopify. As a key player in our customer success journey, you'll work closely with clients to drive growth, retention, and long-term satisfaction.About the...


  • Gurgaon, Haryana, India Bigfoot Retail Solutions Pvt. Ltd Full time

    Job Title: Human-Centered Design AdvocateWe are seeking a highly skilled Human-Centered Design Advocate to join our team at Bigfoot Retail Solutions Pvt. Ltd.About the Company:Bigfoot Retail Solutions Pvt. Ltd is a leading company in the retail industry, dedicated to delivering exceptional customer experiences through innovative products and services.About...

  • Brand Advocate

    4 weeks ago


    Gurgaon, Haryana, India CL Educate Ltd. Full time

    Job RequirementsWe are seeking a talented Brand Advocate to join our team at Infostride Technologies Pvt Ltd. As a Brand Advocate, you will be responsible for promoting our brand values, products, and services through various channels, including social media, content marketing, and events. Your primary objective will be to build and maintain a positive brand...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    ResponsibilitiesAs an Organic Reach Specialist, you will be responsible for building relationships with influencers and brand advocates, developing and implementing data-driven organic social media strategies, and creating engaging video content that drives brand awareness and customer engagement.You will also be expected to monitor social media metrics,...


  • Gurgaon, Haryana, India noon Full time

    At noon, we're committed to creating a customer-centric experience that sets us apart in the market. As a Senior Product Manager on our Growth & Discovery team, you'll play a critical role in shaping this vision and driving key growth initiatives.About the RoleWe're looking for a seasoned product management professional with a passion for delivering...


  • Gurgaon, Haryana, India BayOne Solutions Full time

    At BayOne Solutions, we are seeking an exceptional Customer Success Advocate to own the overall relationship with assigned clients in our Wireless and Cloud services portfolio.About This RoleThis role is responsible for ensuring the retention and satisfaction of all assigned clients across our Wireless and Cloud offerings.You will be the primary point of...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    About the RoleWe're seeking a skilled Customer Success Manager to join our team at Glood - Personalization & Experience For Shopify. As a key member of our customer success team, you will be responsible for ensuring our customers achieve maximum value from our platform.As a Customer Success Manager, you'll own the post-sales customer journey, working closely...


  • Gurgaon, Haryana, India Karnival Full time

    About This RoleWe are seeking a skilled Customer Support Representative to join our team at Karnival, a customer marketing platform that helps businesses improve retention and growth by leveraging current customers' experiences.ResponsibilitiesServe as the first point of contact for customers seeking technical support for our products.Troubleshoot and...


  • Gurgaon, Haryana, India Sprinklr Full time

    About this Opportunity:This is an exciting opportunity to join our team as an Enterprise Customer Experience Manager, where you will be responsible for delivering exceptional customer experiences through our innovative software solutions.You will work closely with our R&D team to understand customer needs and develop tailored solutions that meet their unique...


  • Gurgaon, Haryana, India OPPO Full time

    We're looking for a Digital Member Advocate to join our team at OPPO. As a key member of our community operations department, you'll be responsible for developing and executing membership strategies that drive engagement and retention.Job Description:Develop and maintain the member management system, including user stratification, point system, and rights...


  • Gurgaon, Haryana, India parentune Full time

    We are seeking a skilled and compassionate Digital Parenting Advocate to join our team at Parentune. As the face of our community, you will be responsible for fostering a supportive and inclusive environment where parents can share their experiences, ask questions, and find valuable resources.Key Responsibilities:1. Community EngagementLead the Charge:...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    **About The Ayurveda Experience**We are a leading wellness brand seeking an experienced Digital Marketing Director - Organic Growth to join our team. This role requires expertise in social media management, organic marketing, and video content creation.The ideal candidate will have at least 5 years of experience in managing social media channels, growing...


  • Gurgaon, Haryana, India The Ayurveda Experience Full time

    **Job Description:**We are seeking a highly skilled Social Media Strategist - Beauty Expert to join our team. This role requires expertise in organic social media marketing, influencer management, and video content creation.The ideal candidate will have at least 5 years of experience in managing social media channels, growing organic reach, and creating...

  • Content Creator

    4 weeks ago


    Gurgaon, Haryana, India The Ayurveda Experience Full time

    **Job Opportunity:**We are a leading wellness brand seeking a talented Content Creator - Influencer Manager to join our team. This role requires expertise in video content creation, influencer management, and social media marketing.The ideal candidate will have at least 5 years of experience in managing social media channels, growing organic reach, and...


  • Gurgaon, Haryana, India noon Full time

    About NoonNoon is the region's leading consumer commerce platform, driven by innovation and growth. Our mission is to ring every doorbell every day.Our Vision:We aim to create a seamless and delightful customer experience through our products and services.Your Role:We're seeking an experienced Growth Product Manager - 1 to join our Growth & Discovery product...


  • Gurgaon, Haryana, India Sumtracker Full time

    Company OverviewSumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni, our powerful software empowers merchants selling across major platforms like Shopify, Amazon, eBay, Etsy, and more.