Digital Member Advocate

6 hours ago


Gurgaon, Haryana, India OPPO Full time

We're looking for a Digital Member Advocate to join our team at OPPO. As a key member of our community operations department, you'll be responsible for developing and executing membership strategies that drive engagement and retention.

Job Description:

  • Develop and maintain the member management system, including user stratification, point system, and rights and interests setting, to improve user experience and satisfaction.
  • Design and implement member marketing campaigns, such as points redemption and coupon issuance, to promote member re-purchase and increase user loyalty.
  • Build and maintain relationships with members through CRM systems, social media, WhatsApp, and other channels to solve questions and provide personalized services.
  • Lead the planning and implementation of member-related projects, such as member days and member-only activities, to ensure smooth progress and achieve objectives.

Required Skills:

Experience in internet user growth and operation. Membership operation and management experience is an asset.

Salary: $90,000 - $140,000 per year



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