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Technical Customer Advocate

1 month ago

Gurgaon, Haryana, India Nexthire Full time

We are seeking a skilled Technical Customer Advocate to join our team at Nexthire. As a key member of our customer-facing organization, you will be responsible for delivering exceptional technical support and guidance to our customers.

About the Role

This is a challenging and rewarding opportunity to work closely with our customers, understanding their needs, and providing tailored solutions to drive their success. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to distill complex technical concepts into actionable advice.

Responsibilities
  • Act as the primary point of contact for technical issues, providing timely and effective resolution to ensure customer satisfaction.
  • Collaborate with cross-functional teams to develop innovative solutions that meet customer needs, driving product adoption and growth.
  • Educate and guide customers through the onboarding process, ensuring seamless integration with our services.
  • Prioritize multiple issues simultaneously, escalating unresolved cases to relevant internal teams when necessary.
Requirements
  • Strong background knowledge in Cloud DevOps, with experience in AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or equivalent platforms.
  • Hands-on practice in Security monitoring and Observability, utilizing tools like Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
  • BA/BSc degree in Computer Science or equivalent experience.
  • Excellent customer-facing and communication skills, with high availability for fast response to customers.
What We Offer
  • A competitive salary range: ₹800,000 - ₹1,200,000 per annum.
  • Opportunities for professional growth and development in a dynamic and supportive environment.

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we do not disclose specific details about our company budget.