Technical Customer Support Representative

2 weeks ago


Gurgaon, Haryana, India Genpact Full time

We are seeking a highly skilled Technical Customer Support Representative to join our team at Genpact's Gurgaon location.

This role requires providing world-class service to our customers, handling inbound phone calls and resolving disputes efficiently. The ideal candidate must possess excellent communication and comprehension skills, with the ability to work in a 24/7 environment.

Key Responsibilities:
  • Provide timely and effective support to customers via phone calls
  • Capture customer interactions, notes, and relevant information using web-based applications
  • Initiate dispute claims forms for investigation within regulatory timelines
  • Guide customers through online tools and applications to upload documents

Our ideal candidate should have experience in servicing US-based customers, preferably in Banking, Fintech, or Crypto domains. They should be self-disciplined, diligent, proactive, and detail-oriented, with strong interpersonal skills and the ability to communicate complex issues clearly.

Requirements:
  • Graduate/Bachelor's Degree preferred
  • Comfortable working in a 24/7 environment with rotational shifts
  • Relevant experience in Dispute Intake or similar banking/Fintech process
  • Strong written and verbal English skills

With a salary range of $45,000 - $65,000 per year, depending on experience, we offer a dynamic work environment that values diversity, inclusion, respect, and integrity. As an equal opportunity employer, we consider applicants without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

What We Offer:
  • A competitive salary with opportunities for growth and advancement
  • A dynamic work environment that values diversity and inclusion
  • A comprehensive benefits package


  • Gurgaon, Haryana, India Yellow Class Full time

    We are seeking a dedicated and enthusiastic Customer Support Representative to join our Customer Experience Department at Yellow Class. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently.Key ResponsibilitiesResponding to Inbound & Outbound...


  • Gurgaon, Haryana, India Tata Recruitment Services Full time

    About UsTata Recruitment Services is a leading recruitment agency in Gurugram, providing expert staffing solutions to clients across various industries.Job TitleCustomer Support RepresentativeRole OverviewThis full-time on-site role involves handling customer inquiries, resolving complaints, and ensuring customer satisfaction through excellent communication...


  • Gurgaon, Haryana, India Karnival Full time

    About KarnivalWe are a customer marketing platform that helps businesses elevate and leverage current customers' experiences to improve retention and growth.Our unified platform seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews, Loyalty, and a Customer Journey...


  • Gurgaon, Haryana, India Teleperformance Full time

    Job Title: Customer Support Service RepresentativeAbout the Role: We are seeking a highly motivated and skilled Customer Support Associate to join our team in Gurugram, Sector 18. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries...


  • Gurgaon, Haryana, India Policybazaar Full time

    Company Overview:">We are Policybazaar, one of India's fastest-growing insurance platforms. Our mission is to provide exceptional customer service while delivering innovative solutions for our clients.">Job Summary:">We are seeking an Insurance Customer Support Representative to join our team in Gurugram Sector 44, Haryana. This role involves handling...


  • Gurgaon, Haryana, India Alight Solutions Full time

    About the RoleWe are seeking a skilled Customer Support Representative to join our team in this exciting drive role. The ideal candidate will be responsible for delivering exceptional customer service through various mediums, including phone and web chat.Key ResponsibilitiesProvide timely and accurate customer support via phone and web chatAnalyze complex...


  • Gurgaon, Haryana, India PetMojo Full time

    At PetMojo, we are dedicated to providing exceptional pet care services. We are seeking a skilled Customer Support Executive to join our team.About the RoleWe are looking for a highly motivated and customer-focused individual to provide support to our clients. As a Customer Support Executive, you will be responsible for addressing customer inquiries,...


  • Gurgaon, Haryana, India Genpact Full time

    Job Description:We are seeking a skilled Customer Support Representative to join our team at Genpact, where you will play a crucial role in resolving customer disputes and delivering exceptional service.About the Role:You will be responsible for handling inbound phone calls from customers requesting assistance with disputed transactions. Your primary...


  • Gurgaon, Haryana, India DamGoodFish Full time

    At Dam Good Fish, we're revolutionizing the seafood industry with our innovative 'dam to table' concept. We're on a mission to provide exceptional seafood experiences that exceed our customers' expectations.Job SummaryWe're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive. As a key member of our...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Customer Service Role at IGT SolutionsWe are seeking a talented Business Development Representative to join our team in Gurugram. As a key member of our customer support team, you will be responsible for handling customer inquiries and providing valuable responses in real-time.Key Responsibilities:Handle customer queries and provide timely and accurate...


  • Gurgaon, Haryana, India VisionaryHire Full time

    Job OverviewVisionaryHire is a leading recruitment agency that connects talented individuals with top companies.We're currently hiring Customer Service Representatives to join our team!About the RoleThis is an exciting opportunity for freshers to kick-start their career in customer service. As a Customer Service Representative, you will be responsible for...


  • Gurgaon, Haryana, India Talent Integrators Full time

    We are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...


  • Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

    **Company Overview**HireBloc Ventures Pvt Ltd is a leading recruitment agency specializing in providing staffing solutions to various industries. With a strong focus on customer satisfaction, we help companies find the right talent and candidates discover their dream jobs.**Job Overview**We are seeking a highly skilled Customer Service Representative to join...


  • Gurgaon, Haryana, India White Force Group Full time

    We are seeking a highly motivated and skilled Customer Service Representative to join our team at White Force Group. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and visitors.Job Summary:The Customer Service Representative will act as the first point of contact for our clients and...


  • Gurgaon, Haryana, India Binary Semantics Ltd. Full time

    Job DescriptionWe are seeking a skilled Technical Sales Representative to join our team at Binary Semantics Ltd. in Gurgaon.About the RoleThis is an exciting opportunity for a results-driven individual to identify and qualify new customers, prospect through lead generation and follow-up, and sell software solutions to B2B clients.Responsibilities:Identify...


  • Gurgaon, Haryana, India Alight Solutions Full time

    About UsAlight Solutions is a leading provider of innovative solutions for the modern workplace. We are committed to delivering exceptional customer experiences through our dedicated team of professionals.Job SummaryWe are seeking highly motivated and results-driven Customer Service Representatives to join our team. As a key member of our customer service...


  • Gurgaon, Haryana, India Genpact Full time

    We are seeking a skilled and patient Customer Service Representative to join our team as a Voice Support Associate in Gurgaon. This role is ideal for individuals who enjoy working with customers, have strong communication skills, and are proficient in handling multiple tasks simultaneously.About the RoleThe successful candidate will be responsible for...


  • Gurgaon, Haryana, India Essvee Consultant Full time

    About the Role:We are seeking a skilled Customer Support Specialist to join our team at Essvee Consultant. This role requires an individual with excellent communication skills, a thorough understanding of marketing and negotiating techniques, and a passion for sales.Key Responsibilities:Understand customer requirements and provide effective...


  • Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full time

    Company Overview">ZYLA Healthcare Pvt Ltd is a leading healthcare technology company that provides innovative solutions to improve patient outcomes. We are seeking a highly skilled Customer Support Manager to lead our customer support team.">Job Description">The successful candidate will have at least 4 years of experience in customer support, with strong...


  • Gurgaon, Haryana, India Alight Solutions Full time

    Alight Solutions is seeking a highly skilled Customer Service Representative to join our team in Gurgaon, India. This role offers an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer service.About the JobWe are looking for a talented individual who can provide top-notch customer support and resolve issues...