Customer Support Representative

2 weeks ago


Gurgaon, Haryana, India Alight Solutions Full time

About the Role

We are seeking a skilled Customer Support Representative to join our team in this exciting drive role. The ideal candidate will be responsible for delivering exceptional customer service through various mediums, including phone and web chat.

Key Responsibilities

  • Provide timely and accurate customer support via phone and web chat
  • Analyze complex client plans and provisions to resolve customer issues efficiently
  • Maintain high levels of customer satisfaction and quality on calls
  • Meet or exceed client SLAs and targets, including metrics such as customer satisfaction and average handle time

Requirements

  • 1-5 years of experience in international customer service, specifically in voice roles
  • Working knowledge of computers, with a diploma or short-term course in computer skills
  • Graduate degree in a relevant field, with an aggregate mark of >=55%

What We Offer

  • A comprehensive total rewards package, including health insurance, retirement plans, and continuing education opportunities
  • A collaborative and dynamic work environment that fosters growth and development
  • The opportunity to work with a global organization and contribute to the success of our customers

Salary Range:$60,000 - $80,000 per annum, depending on experience

Location:Candidates must have authorization to work in the country where they apply, without requiring sponsorship of a visa for employment authorization



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