Insurance Customer Support Representative
1 week ago
Company Overview:
">We are Policybazaar, one of India's fastest-growing insurance platforms. Our mission is to provide exceptional customer service while delivering innovative solutions for our clients.
">Job Summary:
">We are seeking an Insurance Customer Support Representative to join our team in Gurugram Sector 44, Haryana. This role involves handling customer inquiries via phone, email, and chat in a professional manner. The successful candidate will be responsible for resolving customer issues by providing accurate information about insurance policies, claims, and renewals.
">Key Responsibilities:
">- Handle customer inquiries via phone, email, and chat in a professional manner.
">- Resolve customer issues by providing accurate information about insurance policies, claims, and renewals.
">- Assist customers with their policy documentation, premium payments, and general queries.
">- Maintain customer records and follow-up on service requests.
">- Collaborate with internal teams to resolve complex customer problems.
">- Ensure a high level of customer satisfaction by delivering prompt, courteous, and efficient service.
">ISMS Responsibilities:
">- Be aware and comply with the ISMS Policy, procedures, and objectives;
">- Actively participate in ISMS exercises;
">- Request access to information access from their Team Leaders/ Executives;
">- Report known and suspected security incidents to the IT Helpdesk;
">- Protect secrecy of passwords; and
">- Protect information assets used by them against compromise of assets confidentiality, integrity or availability.
">Required Skills and Qualifications:
">- Minimum educational qualification: Undergraduate and Graduation.
">- Excellent communication skills (English & Hindi).
">- Strong problem-solving skills with attention to detail.
">- Basic knowledge of insurance policies is an advantage but not mandatory.
">- Ability to work in a fast-paced environment.
">- Freshers are welcome to apply.
">Benefits:
">- Competitive salary package (2.5 LPA to 4 LPA). As a member of our team, you can expect a competitive salary ranging from ₹2.5 lakhs to ₹4 lakhs per annum, depending on your experience and qualifications.
">- Opportunity to work with one of India's fastest-growing insurance platforms.
">- Career growth opportunities.
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