Insurance Customer Support Representative

1 week ago


Gurgaon, Haryana, India Policybazaar Full time

Company Overview:

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We are Policybazaar, one of India's fastest-growing insurance platforms. Our mission is to provide exceptional customer service while delivering innovative solutions for our clients.

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Job Summary:

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We are seeking an Insurance Customer Support Representative to join our team in Gurugram Sector 44, Haryana. This role involves handling customer inquiries via phone, email, and chat in a professional manner. The successful candidate will be responsible for resolving customer issues by providing accurate information about insurance policies, claims, and renewals.

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Key Responsibilities:

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- Handle customer inquiries via phone, email, and chat in a professional manner.

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- Resolve customer issues by providing accurate information about insurance policies, claims, and renewals.

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- Assist customers with their policy documentation, premium payments, and general queries.

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- Maintain customer records and follow-up on service requests.

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- Collaborate with internal teams to resolve complex customer problems.

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- Ensure a high level of customer satisfaction by delivering prompt, courteous, and efficient service.

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ISMS Responsibilities:

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- Be aware and comply with the ISMS Policy, procedures, and objectives;

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- Actively participate in ISMS exercises;

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- Request access to information access from their Team Leaders/ Executives;

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- Report known and suspected security incidents to the IT Helpdesk;

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- Protect secrecy of passwords; and

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- Protect information assets used by them against compromise of assets confidentiality, integrity or availability.

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Required Skills and Qualifications:

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- Minimum educational qualification: Undergraduate and Graduation.

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- Excellent communication skills (English & Hindi).

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- Strong problem-solving skills with attention to detail.

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- Basic knowledge of insurance policies is an advantage but not mandatory.

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- Ability to work in a fast-paced environment.

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- Freshers are welcome to apply.

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Benefits:

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- Competitive salary package (2.5 LPA to 4 LPA). As a member of our team, you can expect a competitive salary ranging from ₹2.5 lakhs to ₹4 lakhs per annum, depending on your experience and qualifications.

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- Opportunity to work with one of India's fastest-growing insurance platforms.

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- Career growth opportunities.



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