Customer Service Representative

1 day ago


Gurgaon, Haryana, India Policybazaar Full time
About Our Company

Policybazaar is India's leading insurance broker, dedicated to making insurance accessible and understandable for every Indian.

We've been at the forefront of transforming the insurance sector since 2008, providing transparent, efficient, and unbiased solutions tailored to the diverse needs of our 80.5 million registered users.

Role Overview

As a Customer Service Representative - Insurance Policy Specialist, you'll be responsible for:

  • Providing exceptional customer support over the phone or via email
  • Meeting productivity standards while working with speed and accuracy
  • Answering queries about products and the company
  • Exceeding targets as assigned periodically
  • Responding promptly and effectively to internal communication
Key Responsibilities

You will also be expected to:

  • Be aware of and comply with ISMS policies, procedures, and objectives
  • Actively participate in ISMS exercises
  • Request access to information from your Team Leaders/ Executives
  • Report known and suspected security incidents to the IT Helpdesk
  • Protect secrecy of passwords and information assets
Desired Skills and Qualifications

To succeed in this role, you should have:

  • A Bachelor's Degree or equivalent
  • Minimum 6 months of experience in customer service
  • Excellent communication and interpersonal skills
  • Confidence and dynamism
  • Efficiency in resolving customer queries and concerns
  • Team player qualities, including being quick to learn, creative, and an achiever
  • Passion for work output
What We Offer

In return, we offer:

  • Endless growth opportunities
  • GMC - Group Medical Coverage
  • Group Personal Accident Insurance
  • Gratuity
  • Wellness Programs
  • CSR initiatives
  • Talent enhancement programs
  • Childcare facility
  • Encouragement for child education
Estimated Salary: ₹250,000 - ₹350,000 per annum

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