Dealer Support Representative

4 weeks ago


Gurgaon, Haryana, India AegisCovenant Full time
Job Overview
AegisCovenant, a leading provider of Roadside Assistance, Vehicle Leasing, and Insurance Management services, seeks a skilled Dealer Support Representative to join our team. As a key member of our sales and service department, you will be responsible for delivering exceptional pre- and post-sales support to our dealer network.

About Us
We were founded in July 2020 with a vision to provide outstanding services to our customers. Today, we have grown rapidly, serving over 1 million customers across 268 locations. Our partnership with industry giants like Hero, Honda, TVS, Bajaj, and Royal Enfield has fueled our remarkable journey.

Key Responsibilities:
  • Maximize Call Handling Efficiency
  • Complaint Resolution
  • Dealer Training
  • Pre & Post-Sales Support
  • Collaboration

What You'll Need
To succeed in this role, you should possess the following skills and qualifications:
  • Experience: 0-1 years in customer service, dealer support, or related roles (preferably in insurance or automotive)
  • Tech-Savvy: Proficient with digital platforms and CRM tools
  • Positive Attitude: Proactive, solution-oriented, and focused on customer satisfaction
  • Educational Qualification: Graduate degree in any discipline
  • Language proficiency: Must be fluent in Malayalam (mandatory), along with Malayalam fluency in Kannada or Tamil is an added advantage

What We Offer
AegisCovenant offers a competitive compensation package of $40,000 per annum. Additionally, we provide medical insurance coverage for all employees, performance-based lucrative incentives and bonuses, and encourage maintaining an appropriate work-life balance that suits the needs of the individual.

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