Customer Support Representative

2 days ago


Gurgaon, Haryana, India Karnival Full time

About Karnival

We are a customer marketing platform that helps businesses elevate and leverage current customers' experiences to improve retention and growth.

Our unified platform seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews, Loyalty, and a Customer Journey Builder.

What We Offer

  • Global Exposure: Collaborate with over 210+ international brands and large enterprises across the USA, India, UAE, GCC, Europe, and LATAM.
  • Opportunity for Learning: Work closely with product and technical teams to gain in-depth product knowledge and provide support to global clients.
  • Mentorship & Growth: Receive mentorship and feedback from experienced colleagues to enhance your problem-solving skills and grow professionally.

Job Responsibilities

  • Serve as the first point of contact for customers seeking technical support for our products.
  • Troubleshoot and resolve product-related issues, providing solutions to customers in a timely and professional manner.
  • Escalate unresolved issues to the appropriate internal teams (e.g., developers, product managers).
  • Track, document, and report customer support tickets using a ticketing system.
  • Maintain a thorough understanding of the product features, functionalities, and integrations.
  • Assist customers with product setup, configuration, and usage.
  • Identify recurring issues and work with the product team to improve user experience.
  • Deliver customer training and product demonstrations, if required.
  • Collect customer feedback and insights to help the product team in developing new features.

Requirements

  • Minimum 2+ years of experience in a customer-facing support role.
  • Strong understanding of software products and technical troubleshooting.
  • Familiarity with SaaS platforms or related products is a plus.
  • Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts in a clear and simple manner.
  • Ability to manage multiple customer queries simultaneously and prioritize effectively.
  • Experience using ticketing systems or CRM software.

Compensation

The estimated salary for this position is ₹1,200,000 - ₹1,500,000 per annum, based on market standards and location.



  • Gurgaon, Haryana, India Yellow Class Full time

    We are seeking a dedicated and enthusiastic Customer Support Representative to join our Customer Experience Department at Yellow Class. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently.Key ResponsibilitiesResponding to Inbound & Outbound...


  • Gurgaon, Haryana, India Tata Recruitment Services Full time

    About UsTata Recruitment Services is a leading recruitment agency in Gurugram, providing expert staffing solutions to clients across various industries.Job TitleCustomer Support RepresentativeRole OverviewThis full-time on-site role involves handling customer inquiries, resolving complaints, and ensuring customer satisfaction through excellent communication...


  • Gurgaon, Haryana, India Teleperformance Full time

    Job Title: Customer Support Service RepresentativeAbout the Role: We are seeking a highly motivated and skilled Customer Support Associate to join our team in Gurugram, Sector 18. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries...


  • Gurgaon, Haryana, India Genpact Full time

    We are seeking a highly skilled Technical Customer Support Representative to join our team at Genpact's Gurgaon location.This role requires providing world-class service to our customers, handling inbound phone calls and resolving disputes efficiently. The ideal candidate must possess excellent communication and comprehension skills, with the ability to work...


  • Gurgaon, Haryana, India PetMojo Full time

    At PetMojo, we are dedicated to providing exceptional pet care services. We are seeking a skilled Customer Support Executive to join our team.About the RoleWe are looking for a highly motivated and customer-focused individual to provide support to our clients. As a Customer Support Executive, you will be responsible for addressing customer inquiries,...


  • Gurgaon, Haryana, India Genpact Full time

    Job Description:We are seeking a skilled Customer Support Representative to join our team at Genpact, where you will play a crucial role in resolving customer disputes and delivering exceptional service.About the Role:You will be responsible for handling inbound phone calls from customers requesting assistance with disputed transactions. Your primary...


  • Gurgaon, Haryana, India DamGoodFish Full time

    At Dam Good Fish, we're revolutionizing the seafood industry with our innovative 'dam to table' concept. We're on a mission to provide exceptional seafood experiences that exceed our customers' expectations.Job SummaryWe're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive. As a key member of our...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Customer Service Role at IGT SolutionsWe are seeking a talented Business Development Representative to join our team in Gurugram. As a key member of our customer support team, you will be responsible for handling customer inquiries and providing valuable responses in real-time.Key Responsibilities:Handle customer queries and provide timely and accurate...


  • Gurgaon, Haryana, India VisionaryHire Full time

    Job OverviewVisionaryHire is a leading recruitment agency that connects talented individuals with top companies.We're currently hiring Customer Service Representatives to join our team!About the RoleThis is an exciting opportunity for freshers to kick-start their career in customer service. As a Customer Service Representative, you will be responsible for...


  • Gurgaon, Haryana, India Talent Integrators Full time

    We are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...


  • Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

    **Company Overview**HireBloc Ventures Pvt Ltd is a leading recruitment agency specializing in providing staffing solutions to various industries. With a strong focus on customer satisfaction, we help companies find the right talent and candidates discover their dream jobs.**Job Overview**We are seeking a highly skilled Customer Service Representative to join...


  • Gurgaon, Haryana, India White Force Group Full time

    We are seeking a highly motivated and skilled Customer Service Representative to join our team at White Force Group. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and visitors.Job Summary:The Customer Service Representative will act as the first point of contact for our clients and...


  • Gurgaon, Haryana, India BT Group Full time

    We are seeking a highly skilled Customer Service Representative to join our team at the BT Group. In this role, you will be responsible for assisting in creating value-based relationships with customers to optimise customer service.The ideal candidate will have excellent communication skills, be able to gather customer information and perform basic analysis...


  • Gurgaon, Haryana, India Genpact Full time

    We are seeking a skilled and patient Customer Service Representative to join our team as a Voice Support Associate in Gurgaon. This role is ideal for individuals who enjoy working with customers, have strong communication skills, and are proficient in handling multiple tasks simultaneously.About the RoleThe successful candidate will be responsible for...


  • Gurgaon, Haryana, India Essvee Consultant Full time

    About the Role:We are seeking a skilled Customer Support Specialist to join our team at Essvee Consultant. This role requires an individual with excellent communication skills, a thorough understanding of marketing and negotiating techniques, and a passion for sales.Key Responsibilities:Understand customer requirements and provide effective...


  • Gurgaon, Haryana, India IGT Solutions Full time

    About IGT SolutionsWe are a leading company in the industry, seeking talented individuals to join our team.Job SummaryWe are looking for a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely and...


  • Gurgaon, Haryana, India Alight Solutions Full time

    Alight Solutions is seeking a highly skilled Customer Service Representative to join our team in Gurgaon, India. This role offers an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer service.About the JobWe are looking for a talented individual who can provide top-notch customer support and resolve issues...


  • Gurgaon, Haryana, India Genpact Full time

    Genpact seeks a highly skilled Customer Service Representative to join our Gurgaon team.The ideal candidate will deliver exceptional customer service, handling inbound calls and resolving disputes efficiently. They must possess excellent communication and comprehension skills, with the ability to work in a 24/7 environment.Key Responsibilities:Provide timely...


  • Gurgaon, Haryana, India TransOrg Analytics Full time

    Job OverviewWe are seeking a Customer Success Representative to join our team at TransOrg Analytics.


  • Gurgaon, Haryana, India Alight Solutions Full time

    Job OverviewAlight Solutions is seeking a skilled Customer Service Representative to join our team.