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Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at the BT Group. In this role, you will be responsible for assisting in creating value-based relationships with customers to optimise customer service.
The ideal candidate will have excellent communication skills, be able to gather customer information and perform basic analysis to understand customer needs, and execute routine work clearly covered by existing procedures.
Key responsibilities include:
- Assisting in creating value-based relationships with customers
- Gathering customer information and performing basic analysis
- Executing routine work clearly covered by existing procedures
This is an excellent opportunity for someone who is looking to develop their skills in customer service and relationship building. The successful candidate will be required to participate in continuous improvement activities to improve customer service processes.
About the Role
The salary for this role is estimated to be £25,000 - £35,000 per annum, depending on experience and qualifications.
Requirements
To be considered for this role, you must have excellent communication skills and be able to build strong relationships with customers. You should also have experience working in a customer-facing environment and be able to work effectively under pressure.
About Us
The BT Group is a leading telecommunications company that provides a range of services to individuals and businesses across the UK. We are committed to delivering high-quality customer service and are always looking for talented individuals to join our team.
