Insurance Customer Service Representative

3 weeks ago


Gurgaon, Haryana, India Policybazaar Full time

Policybazaar.com is a leading online insurance platform in India, backed by prominent investors. The company aims to educate people on insurance products and address the large, underpenetrated online insurance markets.

The Role

You will be responsible for handling inbound calls and emails professionally, resolving customer inquiries, and ensuring strong customer satisfaction. This involves working with internal teams to ensure prompt order processing and delivery, as well as escalating customer feedback when necessary.

Ideal Candidate Profile
  • A minimum of 1 year's experience in a Customer Service role, preferably within the Insurance industry.
  • Excellent interpersonal, written, and verbal communication skills are essential.
  • Familiarity with customer handling, customer service, after-sales service, and query resolution is required.
  • A self-starter with high resilience and adaptability, capable of thriving in changing environments.
  • A keen attention to detail and commitment to delivering high-quality work are expected.
What We Offer
  • An opportunity to work with a company that has consistently demonstrated performance excellence.
  • The chance to join a market leader in the Insurance sector.
  • An attractive salary and benefits package.

We estimate the annual salary for this position to be around ₹500,000 - ₹750,000, depending on location and experience.



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